Volkswagen Financial Services is greatly concerned and dismayed at the news of the war in Ukraine. We sincerely hope for peace to be restored as soon as possible.
The Volkswagen AG Group Board of Management has set up a crisis management team to determine the possible impact of the war on the company on an ongoing basis.
A financial donation to the United Nations Refugee Agency has been made, with further announcements of both financial and logistical humanitarian support from the Volkswagen Group AG.
Update on delivery times
Whilst our primary concern is for the safety of the local people and our colleagues in the region, the hostilities have disrupted supply of components from Ukraine. We are working hard to find alternative supply lines for these critical components.
This comes on top of existing component shortages, and in particular those relating to semi-conductor chips.
This is impacting our production capacity and means delivery times for some of our model lines are longer than we would normally expect.
We have options available for you to continue driving your existing vehicle until a new one becomes available. We advise you to contact your local retailer in the first instance to find out more.
Please find FAQs below which answer the most common queries
Why has my vehicle order been delayed?
There is currently an industry-wide supply shortage of semiconductor chips causing a delay in new vehicle manufacturing and delivery. If your new vehicle is delayed, please continue to talk with the retailer that you ordered with, as they are best placed to keep you up to date.
My current contract is due to end before my next vehicle is due to be delivered - what should I do?
If you are coming to the end of your agreement and your next vehicle is not ready due to the semiconductor supply shortage, please contact your local retailer who can talk you through the options available to you. Click on the relevant logo below to find your nearest retailer.
Will the finance offer that was available when I ordered my vehicle still be honoured despite the delivery delay?
In most instances we will be honouring the finance offer available at the time of ordering. For specific details please speak with the retailer that you ordered your vehicle through.
Can I extend my current finance contract until my new vehicle is available?
We do have options to support you and allow you to keep driving your existing vehicle until your new one is available. Please speak with your local retailer who can talk you through the options. Click on the relevant logo below to find your nearest retailer.
I wish to cancel my vehicle order due to the delays
Please speak with the retailer you ordered your vehicle through, they will be best placed to assist you.