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|Finance & Leasing Association (FLA)||The FLA is the UK’s leading trade association for the asset, consumer and motor finance sectors in the UK. Volkswagen Financial Services are members of the FLA and subscribe to their code of practice.||www.fla.org.uk|
|Financial Conduct Authority (FCA)||The FCA is the regulator of providers of financial services within the UK.||www.fca.org.uk|
|Financial Ombudsman Service (FOS)||The FOS is the independent service for settling disputes between businesses providing financial services and their customers.||www.financial-ombudsman.org.uk|
|Experian||Experian is a Credit Reference Agency that holds information for both individuals and business, and the credit facilities they have and how these have been maintained.||www.experian.co.uk/consumer|
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