What is a Service Plan?
A Service Plan from Volkswagen Commercial Vehicles is a payment plan that combines the cost of a certain number of scheduled services into one lump sum, providing you with the chance to pay monthly or upfront, avoiding larger payments when services are due.
We offer a range of Volkswagen Service Plans for all types of commercial vehicles whether your vehicle is brand new or pre-owned, petrol, diesel, hybrid or electric, ensuring that they are running safely and efficiently on the roads, all year round.
What's Included?
What’s included and the cost of your Service Plan will depend on your Volkswagen’s age, mileage and engine type. You can even choose a plan that also covers your MOT, Warranty and Roadside Assistance.
Each time you have your vehicle serviced, we will carry out a full inspection of all its key components, to highlight any areas of wear and tear. We will then drain the oil and replace filters. For electric vehicles, we will inspect charging cables and battery health.
What’s covered in a Service Plan depends on the age, model and type of plan purchased.
Below are tables outlining the plans we have available:
For Used Petrol / Diesel Models
| Service Plan Product Type | Age Suitability | What it Covers | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard^ | 1-15 years |
2 Services 1 x Pollen Filter Change if required | £22.00 x 24 months | £528.00 |
| Plus^ | 1-15 years |
2 Services 1 x Pollen Filter, 1 x Air Filter, 1 x Spark Plugs / Diesel Fuel Filter as required | £31.33 x 24 months | £752.00 |
| All-in* | 3-6 years |
Up to 2 years’ Warranty 2 years' Roadside Assistance 2 Services and MOTs | £43.00 x 24 months | £1,032.00 |
For New Petrol / Diesel Models‡
| Service Plan Product Type | Age Suitability | What it covers | Monthly Payment | Upfront Payment | |
|---|---|---|---|---|---|
| Standard^ | 0 - 12 months | 2 Services, 1 Pollen Filter change if required | £22.50 x 24 months | £540.00 |
‡ Excluding California range, ID Buzz, ABT e-Transporter and Amarok.
For full details of what is covered click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
What's excluded?
Not included x Not applicable -
| Typically excluded from a Service Plan | Standard | Plus | All-in | Electric |
|---|---|---|---|---|
| Additional jobs required at a mileage or time interval: | ||||
| - MOT (unless otherwise stated) | x | x | x | |
| - Automatic gearbox oil change | x | x | x | x |
| - Air conditioning recharge, servicing and repairs | x | x | x | x |
| - Brake fluid change | x | x | x | |
| - Cambelt replacement | x | x | x | _ |
| - Alternator Belt replacement | x | x | x | _ |
| - Diesel Fuel Filter replacement | x | _ | ||
| - Spark Plugs replacement for petrol models | x | _ | ||
| - Engine Air Filter replacement | x | _ | ||
| Any wear and tear items, identified during the service that require replacement | x | x | x | x |
Benefits
Buy your Service Plan in a few simple steps:
- Find your vehicle
Enter your registration number and mileage, and we’ll find the Service Plan to suit your vehicle.
- Select your plan
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Personal details
Enter your personal details to register. The policy holder should be the registered keeper of the vehicle.
- Payment
Pay upfront by debit or credit card. Or enter your Direct Debit details if you selected a monthly payment plan.
We will send you a confirmation email straight away. Just allow 24 hours before booking your next service.
FAQs
Can I spread the cost of the plan?
Yes - if your vehicle is under 200,000 miles, you can now spread the cost of a Service Plan over 12 months for a Buy 2 plan, or 18 months for a Buy 4 plan
What happens if I want to sell my van?
All Service Plans are non-refundable; however, the plan can easily be transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the vehicle and the services can be utilised at any point. The plan will close once all the services have been claimed.
The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on vwcvfinancecustomerservices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan for someone else?
Unfortunately not, the Plan must be registered for and paid by the same individual.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Van centre. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however If you require a vehicle service please speak to your local authorised repairer for more information.
Can I cancel my Service Plan?
Sure, as long as it’s within 14 days of purchasing the plan and no service work has been completed on the vehicle.
If you decide to cancel, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter.
Does my Service Plan expire?
Your plan will expire once you have claimed all of your services.
What happens once I've purchased a Volkswagen Commercial Vehicles Service Plan?
Once you have successfully completed your payment for your Volkswagen Commercial Vehicle Service Plan, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Van Centre that you have a Service Plan, from which they can take payment from us, when it gets to that stage.
Are Service Plans worth it?
You can save money in the long run because prices are fixed no matter where you live, and at today’s rates, which means you are protected from inflation. Our Service Plans also make servicing more predictable and affordable because you can spread the payments and we will only ever use genuine parts fitted by Volkswagen trained technicians.
Are new vehicle Service Plans worth it?
Buying a Service Plan for a new VW vehicle is a reassuring way of locking your servicing into the Volkswagen Commercial Vehicle network, which provides peace of mind that all the required servicing elements are completed by experts using the necessary specialist equipment, and using only genuine parts. Also the plans are fixed at today’s rates so protect you from inflation too.
What does a Service Plan cover?
A service consists of draining and replacing your vehicle’s oil and filter. This is vital in ensuring your vehicle runs effectively and prevents long term damage to your engine.
It’s different for electric models. Instead, we will inspect the battery and charging cables to ensure they are in good working order. We will also replace to pollen filter and top up the brake fluid.
For all models, we’ll carry out any necessary software updates before washing and vacuuming your vehicle (available at participating Van Centres).
During inspection we will advise on any wear or tear items we discover. However, this will not be included in the price of your Service Plan.
Can I get a Service Plan for a used vehicle?
Yes, you can get a Service Plan for all Volkswagen models between 3-15 years old (exclusions apply). Based on age and mileage used vehicles have a slightly different set of service requirements, so we’ve created plans to reflect this.
Find out more about what’s included and excluded in the next stage, by entering your registration number and current mileage.
Can I cover the cost of my MOT?
Some plans do cover MOT. All-in from Volkswagen Commercial Vehicles* is a comprehensive servicing and maintenance plan that covers your next 2 services, 2 MOTs with up to 2 years’ Warranty and 2 years’ Roadside Assistance. This is all available for one upfront payment or easy monthly instalments.
To find out if there is a plan available for you that incudes MOT, click buy now, and enter your registration details and mileage. We will show you the plans available with detail on what’s included and excluded.
Is it worth buying a Service Plan for an Electric Vehicle?
Yes, you can save money in the long run because prices are fixed no matter where you live, and at today’s rates which means you are protected from inflation. Service Plans also make servicing more predictable and affordable because you can spread the payments. Electric vehicles still need a service, a Service Plan means you can plan ahead and save some money, and ensure that you’re servicing will be carried out by the trained technicians with the required specialist equipment.
What is the difference between a New Vehicle Service Plan and Used Vehicle Service Plan?
A new vehicle needs a slightly different set of service requirements (set by the in the schedule) to what is needed for older vehicles. So that we can create a fixed cost for each plan, that takes these differences into consideration, we have split New and Used vehicle plans apart from each other, to make pricing reflective of those varying requirements. All the fine detail varies by age, mileage, model, engine size and type. We have tried to simplify our offer by creating one plan for new and one for used.
Terms and Conditions
Prices are valid until 5 January 2025
‡ Excluding California range, ID Buzz, ABT e-Transporter and Amarok.
^Pay monthly option payable for vehicles under 200,000 miles. Servicing must be carried out in line with the requirements of the service schedule at a Volkswagen Commercial Vehicles Authorised Repairer. Additional work, including wear and tear, is excluded. Service Plan validity is dependent on required payments received. Offer may be varied or withdrawn any time.
*Valid for vehicles aged 3 to 6 years, with a 2.0L engine or less and under 100,000 miles at activation. Pay monthly option payable over 24 months. Terms, eligibility criteria and exclusions apply. Excludes electric vehicles and vehicles with an existing service plan. Vehicles that have been out of a warranty (that has been provided by Volkswagen UK or Volkswagen Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
Terms and conditions apply. Administered by Volkswagen Financial Services. Freepost Volkswagen Commercial Vehicles Financial Services.