About Cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.
Our Cookie policy
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.
We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
Cookie settings
For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.
Your consent to use cookies
When you accessed this website, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.
We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.
We request this using the cookie tool that appears when you visit any page of this website. If you consented to our use of functional and performance cookies, those cookies will be placed on your device as described in this Cookie Policy in order to enhance your user experience whilst on the website.
If you refuse or withdraw consent to the use of any non-essential-cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.
If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.
Flash Cookies (or Local Shared Objects)
On Volkswagen Financial Services we display certain content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please be advised that if you disable Flash cookies, you will be unable to access certain types of content on the site.
Further Cookie Information
For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.
List of Cookies
We use the following cookies:
- Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
- Analytics: These collect information that is used in aggregate form, they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users more easily find the information required and to enhance features. This site uses Google Analytics and Adobe reporting software. Google's own privacy policy can be found here: www.google.com/intl/en_uk/analytics/tos.html (see section 8 for policy related information). This site uses Adobe Analytics and further information on this can be found at: https://www.adobe.com/uk/privacy/experience-cloud.html.
- Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Marketing and personalisation:
Third party vendors
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
To opt out of third-party vendor's use of cookies you can visit The Network Advertising Initiative opt-out page: http://optout.networkadvertising.org.
Customer Engagement Platform
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie Name | Purpose | When are cookies set on visitor's device/PC? | Expiry time of Cookie |
|---|---|---|---|
|
Business-Services |
The cookie is used to enhance website service levels during high visitor traffic periods.
|
At initial point of site visit |
At point when web user leaves this website |
|
UT_TMSTMP |
The cookie is used for site performance tracking. |
At initial point of site visit |
At point when web user leaves this website |
|
VWFS_Cookielegislation |
The cookie indicates when a site visitor ticks the `accept cookies` tick box.
|
At initial point of site visit |
At point when web user leaves this website |
|
__qaccookie |
The cookie is associated with Quantcase, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.
|
At initial point of site visit |
13 months after web user leaves the site |
|
_one_<someranddomid> |
The cookie allows VWG to track customer website activity and to optimise the content seen by customers.
|
At initial point of site visit |
At point when web user leaves this website / 2 years |
|
_one_srv,somerandomid> |
This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains.
|
At initial point of site visit |
At point when web user leaves this website / 2 years |
|
vwfs_cookie_notice |
Used to determine if the user should have the cookie notice displayed.
|
|
1 year |
|
visitor_id |
Pardot visitor cookie used to store a unique numerical only visitor ID that allows tracking of visitor activity and interaction with marketing campaigns.
|
|
10 years |
|
Pi_opt_in |
Pardot cookie used to stay in compliance with the “Do not track” initiative.
|
|
10 years |
|
ACOOKIE |
WebTrends Cookie used to collect data, and help improve our site.
|
|
2 years |
|
WT_FPC |
WebTrends Cookie used to track visitors using the first-party cookie that the WebTrends cookie script generates for this data source. WT_FPC is the default.
|
|
2 years |
|
Doubleclick |
Sometimes we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
|
|
|
|
__utma |
Functional cookies set by the Used Car Locator. These cookies allow users to search for used SEAT cars. |
||
| Cookie Control |
To enable users to manage their cookie preferences. |
On landing on site |
3 Months |
|
check |
Adobe Cookie to check if cookies could be set or not |
On landing on site |
When you leave the site |
|
AMCV_###@AdobeOrg AMCVS_###@AdobeOrg |
Adobe Analytics Cookie. Unique visitor IDs to enable us to understand basic website usage. |
When analytics cookies accepted |
2 Years |
|
Adobeujs-optin |
Adobe Analytics Cookie. This stores your cookie preferences for Adobe. |
When analytics cookies accepted |
1 Year |
|
mbox |
Adobe Target Cookie. Enable us to collect data on A/B tests we run on the website. |
When analytics cookies accepted |
2 Years |
|
ev_sync_dd |
Adobe Target Cookie. This stores the date any tests on the website are to be performed. |
When analytics cookies accepted |
30 Days |
|
everest_g_v2 |
Adobe Target Cookie. This stores the browser and surfer ID. |
When analytics cookies accepted |
2 Years |
|
demdex |
Adobe Audience Manager cookie. This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting. |
When analytics cookies accepted |
180 Days |
|
dextp |
Adobe Audience Manager cookie. This cookie sets a time stamp so it knows the last time it made a record of the data. |
When analytics cookies accepted |
180 Days |
|
_one_randomid |
VWFS Customer Engagement Platform cookie. This cookie records your activity on customer.vwfs.co.uk. |
When personalisation cookies are accepted . |
2 Years |
|
_one_svr_ randomid |
VWFS Customer Engagement Platform cookie. This cookie synchronises your activity across all sites which have a VWFS Customer Engagement Platform tag that you have accepted cookies on. |
When personalisation cookies are accepted . |
1 Day |
| s_ecid | Adobe Analytics Cookie Contains a copy of the Experience Cloud ID (ECID) or MID. The MID is stored in a key-value pair that follows this syntax, s_ecid=MCMID |
When analytics cookies are accepted. | 2 Years |
| AMCV_###@AdobeOrg | Unique visitor IDs used by Experience Cloud Solutions. | When analytics cookies are accepted. | 2 Years |
| s_cc | Adobe Analytics Cookie This cookie is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True") |
When analytics cookies are accepted. | Session |
| s_sq | Adobe Analytics Cookie This cookie is set and read by the JavaScript code when the ClickMap functionality and the Activity Map functionality are enabled; it contains information about the previous link that was clicked on by the user |
When analytics cookies are accepted. | Session |
| s_vi | Adobe Analytics Cookie Unique visitor ID time/date stamp |
When analytics cookies are accepted. | 2 Years |
| s_fid | Adobe Analytics Cookie Fallback unique visitor ID time/date stamp |
When analytics cookies are accepted. | 5 Years |
You can find more information about the individual cookies placed by Google when implementing Google Tags from GoogleAds and the purposes for which they are used in the table below:
The following cookies are set on user devices:
|
Name |
Purpose |
Expiry time of Cookie |
When are cookies set on visitor's device/PC? |
|---|---|---|---|
|
ANID |
Google uses cookies for advertising that we display at various locations on the web. |
1 year |
When marketing are cookies accepted. |
|
SIDCC |
Record a user's Google Account ID and last sign-in time in digitally signed and encrypted form. The combination of these two cookies allows Google to block many types of attacks. For example, Google stops attempts to steal information from forms you fill out on webpages. | Session |
When marketing are cookies accepted. |
|
SID |
When marketing are cookies accepted. |
||
|
__Secure-3PAPISID |
When marketing are cookies accepted. |
||
|
__Secure-APISID |
When marketing are cookies accepted. |
||
|
__Secure-SSID |
When marketing are cookies accepted. |
||
|
__Secure-HSID |
When marketing are cookies accepted. |
||
|
APISID |
When marketing are cookies accepted. |
||
|
SSID |
When marketing are cookies accepted. |
||
|
HSID |
When marketing are cookies accepted. |
||
|
__Secure-3PSID |
When marketing are cookies accepted. |
||
|
SAPISID |
When marketing are cookies accepted. |
||
|
DSID |
When marketing are cookies accepted. |
||
|
CONSENT |
Settings of the cookie consent. Can come from different products e.g. Google Account, YouTube, Maps. If the cookie is linked to the Google Account, it will remain for 2 years. If there is no Google Account connected, the cookie remains for the duration of the session. |
Session (if no Google Account), 2 years (if a Google Account is linked) |
When marketing are cookies accepted. |
|
IDE |
Google also uses cookies for advertisements that it displays at various locations on the web. Google‘s most important cookie for advertising preferences for non-Google sites is called "IDE". |
Session |
When marketing are cookies accepted. |
|
NID |
The NID cookie contains a unique ID that Google uses to store your preferred settings and other information, including your preferred language (e.g., English), how many search results you want displayed per page (e.g., 10 or 20), and whether you want Google SafeSearch filtering enabled. |
6 weeks |
When marketing are cookies accepted. |
|
1P_JAR |
Google advertising cookie used for user tracking and ad targeting purposes. |
1 month |
When marketing are cookies accepted. |
|
ID |
Used by Google for different Google products and is described here below advertising. |
Session |
When marketing are cookies accepted. |
|
OGP |
OGPC stores whether cookies were accepted for Google products like Maps or Gmail. |
30 days |
When marketing are cookies accepted. |
| OGPC | OGPC stores whether cookies were accepted for Google products like Maps or Gmail. |
30 days |
When marketing are cookies accepted. |
|
OPT_OUT |
OPT_OUT stores whether users have agreed to interest-based advertising by Google. |
30 days |
When marketing are cookies accepted. |
|
OTZ |
OTZ stores the time zone of each user for Google. |
30 days |
When marketing are cookies accepted. |
|
S |
Google uses so-called ‘session state cookies’ to help improve their services, in order to improve their users’ browsing experience. |
Session |
When marketing are cookies accepted. |
Data Protection
For the purposes of data protection laws, Volkswagen Financial Services (UK) Ltd is the ‘controller’ of the processing of your personal data in relation to the cookies described in this policy. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.
For any cookies that are ‘strictly necessary’, being those that are set when you land on the site, our legal basis for processing any personal data collected by those cookies is contractual performance and compliance with a legal obligation. For any cookies that are not strictly necessary, our legal basis for processing any personal data collected by those cookies is your consent, which you can withdraw at any time as explained in this policy.
Details of your data protection rights in relation to the personal data described in this Cookie Policy are set out in our Privacy Policy
The Privacy Policy also provides details regarding the locations and recipients to which your personal data may be transferred.
The processing of your personal data from our use of cookies ends with your browsing session, other than your cookie consent preference, which we store for 3 months.
Changes
We may update this Cookie Policy from time to time. All changes made to this policy will be published on this website and, in the event of any substantial changes, we will notify you of these using an appropriate communication method.