Cookie Policy
About Cookies
A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner. In this policy, where we say 'cookies' it can also mean similar tracking technologies. Similar tracking technologies are those that collect data while you use our websites, and when you receive or open the emails we send you. You can find more information on the tracking we use in our emails in the Email Tracking section.
Our Cookie policy
Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the website is being used.
We have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).
Cookie settings
For our websites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the website but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.
At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.
For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself or the Information Commissioner’s Office website for further guidance on how to control the cookies in common browsers.
Cookies in email
This section explains more about the technologies we use to review how you interact with emails we send you. It explains why we do this, and how you can stop it.
We review how you interact with emails we send you by using small images that you cannot see called ‘pixels’ within our emails. These pixels allow us to capture some information about emails we’ve sent you, such as:
- When you opened the email,
- How many times you opened it, and
- The device you used to open it.
This is called ‘email tracking’. We use this information to help us understand how effective our emails are, and to improve our communications with you. The pixel stays in the email, but leaves nothing else on your device.
How to stop Email Tracking
You can stop this by:
- Closing the email before you download any images.
- Setting your browser or email program to restrict or block our emails. Sometimes your browser or email program setting will automatically download images. For more details on this, you’ll need to read the instructions for your browser, email program or device.
How to stop Email Tracking for marketing purposes
You can stop this by opting out from marketing emails by reviewing your marketing choices. You can review your marketing choices in a few ways:
- by managing your account online; or
- by contacting us
Email Link Tracking
When we send you emails including links to our web pages, we track the website pages you visit when using those links. We use this information to help us understand how effective each part of our website journeys are, to ensure they are relevant and provide the best customer experience. We’ll only do this if you accept Analytics Cookies when you enter our sites.
Your consent to use cookies
When you accessed this website, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice.
We will only store or read cookies on your device for non-essential cookies and process associated personal data (or allow our third-party services providers and partners to do so) if you have given, and not withdrawn, your consent. In accordance with data protection laws, we do not request your consent to use essential cookies as they are necessary to ensure this website works properly.
We request this using the cookie tool that appears when you visit any page of this website. If you consented to our use of functional and performance cookies, those cookies will be placed on your device as described in this Cookie Policy in order to enhance your user experience whilst on the website.
If you refuse or withdraw consent to the use of any non-essential-cookies or associated personal data, then the corresponding functionality or features of this website may not work properly, or at all. Your use of the core functions and features of this website will not be affected.
If you disable essential cookies (or all cookies) using your web browser settings, one or more core functions and features of this website, including those intended to ensure your visit is safe and secure, will not work properly, or at all.
Flash Cookies (or Local Shared Objects)
On our website, we display certain content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please be advised that if you disable Flash cookies, you will be unable to access certain types of content on the site.
Further Cookie Information
For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.
List of Cookies
We use the following cookies:
- Necessary (Essential) Cookies - Necessary cookies enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
- Analytics - Analytics cookies collect information in aggregate form to help us understand how our website is being used, this helps us to improve yours and others experience of the website. This data is transferred to Adobe Systems Software Ireland Limited, to create usage profiles and optimise advertising content based on your needs, utilising cookies. The data is collected in a way that does not directly identify anyone.
- Marketing - The third-party marketing/targeting cookies are used to collect information about your browsing habits in order to deliver advertisements more relevant to you and your interests. It is also used to help us measure the effectiveness of our advertisement campaigns. You may see these advertisements on other websites that you visit on any of your devices where you’ve accepted marketing/targeting cookies. Please note that if you disable these, you will still see advertisements but they won't be specifically tailored to you and your interests.
- Functionality - Functionality cookies allow us to remember the choices you have made in the past while browsing our website (such as your location, website pages visited and the content you have interacted with) and allow us to personalise the website content to you.
Marketing and personalisation:
Third party vendors
We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our website and on other websites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.
The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.
To opt out of third-party vendor's use of cookies you can visit The Network Advertising Initiative opt-out page: http://optout.networkadvertising.org.
Customer Engagement Platform
In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.
Cookies on this website
To find more information about the individual cookies we use and the purposes for which we use them, please click on the categories of cookies below and review the tables.
Necessary (Essential)
| Cookie name | Description | When are cookies set on a user's device? | Expiry |
|---|---|---|---|
| Business-Services | The cookie is used to enhance website service levels during high visitor traffic periods. | At initial point of site visit | At point when web user leaves this website |
| UT_TMSTMP | The cookie is used for site performance tracking. | At initial point of site visit | At point when web user leaves this website |
| VWFS_Cookielegislation | The cookie indicates when a site visitor ticks the `accept cookies` tick box. | At initial point of site visit | At point when web user leaves this website |
| vwfs_cookie_notice | Used to determine if the user should have the cookie notice displayed. | At initial point of site visit | 1 year |
| Cookie Control | To enable users to manage their cookie preferences. | At initial point of site visit | 3 months |
| check | Adobe Cookie to check if cookies could be set or not. | At initial point of site visit | When you leave the site |
| acs-transaction-id | Aunique identifier assigned by the Access Control Server (ACS) in 3D Secure (3DS) authentication to track a single transaction. | At initial point of site visit | 3 hours |
| affinity | HTTP cookie that helps maintain a user's session across multiple requests to a website or application | At initial point of site visit | End of session |
| __pxvid | Assigned to a user's browser to distinguish them as human or bots | At initial point of site visit | 1 day |
| _sm__fch, _sm_au_c | Manage user sessions and provide functionality like keeping users logged in | At initial point of site visit | Session |
| LPVID, LPSID-<id> | Enables website owners to add online chat functionality to communicate directly with visitors. | At initial point of site visit | 13 months |
| XSRF-TOKEN | A security measure used to protect web applications from XSRF attacks, also known as CSRF | At initial point of site visit | Session |
Analytics
| Cookie name | Description | When are cookies set on a user's device? | Expiry |
|---|---|---|---|
| _one_<id> | The cookie allows VWG to track customer website activity and to optimise the content seen by customers. | When analytics cookies are accepted | At point when web user leaves this website / 2 years |
| _one_srv,<id> | This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains. | When functionality and/or analytics cookies are accepted | At point when web user leaves this website / 2 years |
| AMCV_<id>@AdobeOrg | Unique visitor IDs used by Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | 2 years |
| AMCVS_<id>@AdobeOrg | Unique visitor IDs used by Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | Session |
| demdex | The Adobe Experience Platform Identity Server uses this cookie to assign a unique ID to each site user. This cookie helps perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. | When functionality and/or analytics cookies are accepted | 180 days |
| Adobeujs-optin | Adobe Analytics Cookie. This cookie stores the opt-in decision for Adobe Analytics | When analytics cookies accepted | 1 year |
| mbox | Adobe Target Cookie - Enable us to collect data on A/B tests we run on the website. | When functionality and/or analytics cookies accepted | 2 years |
| ev_sync_dd | Adobe Target Cookie - This stores the date any tests on the website are to be performed. | When functionality and/or analytics cookies accepted | 30 days |
| everest_g_v2 | Adobe Target Cookie - This stores the browser and surfer ID. | When functionality and/or analytics cookies accepted | 2 years |
| dextp | Adobe Audience Manager cookie - This cookie sets a time stamp so it knows the last time it made a record of the data | When analytics cookies accepted | 180 days |
| s_cc | Allow cookies for Adobe Analytics | When analytics cookies accepted | Session |
| s_sq | Link tracking for Adobe Analytics | When analytics cookies accepted | Session |
| s_vi | Date/time stamp of the unique visitor ID. | When analytics cookies accepted | 2 years |
| s_fid | Fallback date/time stamp of the unique visitor ID. | When analytics cookies accepted | 2 years |
| s_ecid | Contains a copy of the Experience Cloud ID (ECID) or MID. The MID is stored in a key-value pair that follows this syntax: s_ecid=MCMID|<ECID> | When analytics cookies accepted | 2 years |
Marketing
| Cookie name | Description | When are cookies set on a user's device? | Expiry |
|---|---|---|---|
| AMCV_<id>@AdobeOrg | Unique visitor IDs used by Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | 2 years |
| AMCVS_<id>@AdobeOrg | Unique visitor IDs used by Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | Session |
| _gcl_au | To store and track conversions. | When marketing cookies are accepted | 3 months |
| visitor_id | Pardot visitor cookie used to store a unique numerical only visitor ID that allows tracking of visitor activity and interaction with marketing campaigns. | When marketing cookies are accepted | 10 years |
| Pi_opt_in | Pardot cookie used to stay in compliance with the “Do not track” initiative. | When marketing cookies are accepted | 10 years |
| SIDCC, SID, __Secure-3PAPISID, __Secure-, PISID, __Secure-SSID, __Secure-HSID, APISID, SSID, HSID, __Secure-3PSID, SAPISID & DSID | Record a user's Google Account ID and last sign-in time in digitally signed and encrypted form. The combination of these two cookies allows Google to block many types of attacks. For example, Google stops attempts to steal information from forms you fill out on webpages. | When marketing are cookies accepted | Session |
| CONSENT | Settings of the cookie consent. Can come from different products e.g. Google Account, YouTube, Maps. | When marketing are cookies accepted | Session (if no Google Account), 2 years (if a Google Account is linked) |
| PREF | Used by YouTube video service on websites with embedded YouTube videos. | When marketing are cookies accepted | 2 years |
| ID | Used by Google for different Google products and is described here (https://policies.google.com/technologies/types?hl=en) below advertising. | When marketing are cookies accepted | Session |
| IDE | Google also uses cookies for advertisements that it displays at various locations on the web. Google‘s most important cookie for advertising preferences for non-Google sites is called "IDE". | When marketing are cookies accepted | Session |
| NID | The NID cookie contains a unique ID that Google uses to store your preferred settings and other information, including your preferred language (e.g., English), how many search results you want displayed per page (e.g., 10 or 20), and whether you want Google SafeSearch filtering enabled | When marketing are cookies accepted | 6 weeks |
| ANID | Google uses cookies for advertising that we display at various locations on the web. | When marketing are cookies accepted | 1 year |
| 1P_JAR | Google advertising cookie used for user tracking and ad targeting purposes. | When marketing are cookies accepted | 1 month |
| OGP, OGPC | OGPC stores whether cookies were accepted for Google products like Maps or Gmail. | When marketing are cookies accepted | 30 days |
| OPT_OUT | OPT_OUT stores whether users have agreed to interest-based advertising by Google. | When marketing are cookies accepted | 30 days |
| OTZ | OTZ stores the time zone of each user for Google. | When marketing are cookies accepted | 30 days |
| S | Google uses so-called ‘session state cookies’ to help improve their services, in order to improve their users’ browsing experience. | When marketing are cookies accepted | Session |
| _gcl_gb, _gcl_dc, _gac_gb_<wpid>, _gcl_gs, _gcl_ag, Conversion, FPGCLAW, FPGCLGB, FPGSID, __gpi, ssm_au_d, ssm_au_c, DV | Used by Google advertising services (e.g. AdSense and Google Tag Manager) | When marketing are cookies accepted | 90 days |
| _gcl_aw, GCL_AW_P | Used to provide ad delivery or retargeting. | When marketing are cookies accepted | 90 days |
| YSC | This cookie is set by YouTube video service on pages with YouTube embedded videos to track views. | When marketing are cookies accepted | Session |
| _fbp | Meta: Identifies browsers for the purposes of providing advertising and site analytics services. | When marketing cookies are accepted | 90 days |
| c_user | Meta: Contains the user ID of the currently logged in user. | When marketing are cookies accepted | 1 year |
| cppo | Meta: Statistics purpose | When marketing are cookies accepted | 90 days |
| datr | Meta:Identify the web browser being used to connect to Facebook independent of the logged in user. | When marketing are cookies accepted | 2 years |
| dpr | Meta: Identifies how content is loaded on the screen (e.g. ratio and dimension of browser window). | When marketing are cookies accepted | 7 days |
| presence | Meta: To contain the user’s chat state. For example, which chat tabs are open. | When marketing are cookies accepted | Session |
| sb | Meta: Securely identifies the browser. | When marketing are cookies accepted | 2 years |
| spin | Meta: Statistics purpose | When marketing are cookies accepted | 1 day |
| usida | Meta: Aid with their functionality. | When marketing are cookies accepted | Session |
| wd | Meta: Stores the browser window dimensions and is used by Facebook to optimise the rendering of the page. | When marketing are cookies accepted | 7 days |
| xs | Meta: Stores the session number and if the user has enabled the secure browsing feature. | When marketing are cookies accepted | 1 year |
| TEAL | To recognize your device, track your navigation, improve usability, and analyse website usage | When marketing are cookies accepted | 1 year |
| TDID | Trade Desk - tore a unique ID that identifies a user's device | When marketing are cookies accepted | 1 year |
Functionality
| Cookie name | Description | When are cookies set on a user's device? | Expiry |
|---|---|---|---|
| _one_srv,<id> | This 3rd party cookie is used to automatically transfer customer identity across VWG`s web domains. This provides a more seamless and consistent understanding and personalisation of the customers experience across VWG`s different web domains. | When functionality and/or analytics cookies are accepted | At point when web user leaves this website / 2 years |
| at_check | Used by Adobe Target to check if cookies are enabled/supported on the browser. | When functionality cookies are accepted | Session |
| mbox | Adobe Target Cookie - Enable us to collect data on A/B tests we run on the website. | When functionality and/or analytics cookies accepted | 2 years |
| demdex | Adobe Audience Manager cookie - This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting. | When functionality and/or analytics cookies are accepted | 180 days |
| _one_<id> | VWFS Customer Engagement Platform cookie - This cookie records your activity on customer.vwfs.co.uk. | When functionality cookies are accepted | 2 years |
| _one_svr_ <id> | VWFS Customer Engagement Platform cookie - This cookie synchronises your activity across all sites which have a VWFS Customer Engagement Platform tag that you have accepted cookies on. | When functionality cookies are accepted | 1 day |
| AMCV_<id>@AdobeOrg | Unique visitor IDs used by Adobe Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | 2 years |
| AMCVS_<id>@AdobeOrg | Unique visitor IDs used by Adobe Experience Cloud solutions. | When marketing, functionality and/or analytics cookies accepted | Session |
| ev_sync_dd | Adobe Target Cookie - This stores the date any tests on the website are to be performed. | When functionality and/or analytics cookies accepted | 30 days |
| everest_g_v2 | Adobe Target Cookie - This stores the browser and surfer ID. | When functionality and/or analytics cookies accepted | 2 years |
Please note, Google may set additional non-essential cookies on our website, but only after you have given consent to the placement of the relevant cookie category. For the full list of Google cookies that may be placed on your device, please visit https://business.safety.google/adscookies/
Data Protection
For the purposes of data protection laws, Volkswagen Financial Services (UK) Ltd is the ‘controller’ of the processing of your personal data in relation to the cookies described in this policy. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.
For any cookies that are ‘strictly necessary’, being those that are set when you land on the site, our legal basis for processing any personal data collected by those cookies is contractual performance and compliance with a legal obligation. For any cookies that are not strictly necessary, our legal basis for processing any personal data collected by those cookies is your consent, which you can withdraw at any time as explained in this policy.
Details of your data protection rights in relation to the personal data described in this Cookie Policy are set out in our Privacy Policy
The Privacy Policy also provides details regarding the locations and recipients to which your personal data may be transferred.
The processing of your personal data from our use of cookies ends with your browsing session, other than your cookie consent preference, which we store for 3 months.
Changes
We may update this Cookie Policy from time to time. All changes made to this policy will be published on this website and, in the event of any substantial changes, we will notify you of these using an appropriate communication method.