Contact Us - Business Customers

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Click here for personal customers

Get in contact with our Customer Services Team

Volkswagen Financial Services is committed to putting the customer at the heart of everything we do. So if you have any questions or need assistance, please don't hesitate to reach out. Our team is dedicated to providing you with the support you need. 

Ways to get in touch

Submit an email enquiry

You can complete our forms to send an email enquiry and we will answer your query as soon as possible.

Give us a call

If you would like to to talk to someone directly, you can call Customer Services Team.

Contact us by post

Send your enquiry to our head office in the post.

Email enquiries

To resolve your query as quickly as possible, please complete one of our email enquiry forms and our Customer Services Team will respond to you as soon as possible.

 

 

Give us a call

Our Customer Services Team are available Monday to Friday, 9am to 6pm and on Saturday 9am to 1pm.

Please note that we are closed on Monday 25th August 2025 for the Bank Holiday.

Brands Customer ServicesSolutions PCP, Hire Purchase, Lease Purchase & Service Plans QueriesContract Hire & Finance Lease Queries
Audi Financial Services 0370 010 20070330 100 8914
Bentley Financial Services 0370 900 31000330 100 8924
Lamborghini Finance Services 0330 100 8956 0330 100 8956 
Porsche Financial Services0344 871 09020330 100 8925 
SEAT Financial Services 0370 333 44460330 100 8913
Škoda Financial Services 0370 333 44490330 100 8912
Volkswagen Financial Services 0370 010 20220330 100 8911
Volkswagen Commercial Vehicle Financial Services0370 010 20800330 100 8907

Please note:

Your privacy is really important to us and we are committed to protecting and respecting any personal information you share with us.  When you contact us we will ask you for certain information so that we can verify your identity, this is to ensure we keep your information secure.  We will only be able to communicate with you upon successful identity validation. It would be helpful if you could have your agreement number or registration number to hand when you call.  

Contact us by post

If you want to contact us by post, send your query to the following address: 

Customer Services Team, Volkswagen Financial Services (UK) Limited, One Delaware Drive, Tongwell, Milton Keynes, MK15 8HG

Please ensure you include the following information so we can review your request and respond promptly:

  • Your full name and your position in the company
  • Company name
  • Car registration
  • Details of preferred method of contact (e.g. Company address or phone number)
  • Your enquiry
  • Your signature
  • Details of any additional support you require

Finding your local retailer

For any queries about your vehicle or advice on your finance agreement we recommend getting in touch with your local retailer using the links below:

Audi
Bentley
Lamborghini
Porsche
SEAT
Škoda
Volkswagen
Volkswagen Commercial Vehicles

Want to make a complaint?

We always strive to do the right thing by you, however if you are unhappy with the service provided to you in relation to your finance agreement, please use the options below to get in touch. 

For our full customer concern policy, please click here.

During your agreement

All the information you need to stay on top of your agreement in one place. From updating your details and payment dates, to what to do if you get a fine or are involved in an insurance claim. 

Find out more

The end of your agreement

When you are approaching the end of your agreement it is important to know what your options are. We have brought all the information you need to one place. 

End of agreement options

Worried about your finances?

If you’re worried about your finances or experiencing difficulties we have options available to support you. 

Find out more