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Informing us of a bereavement

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Losing a loved one can be very difficult, and we are sorry for your loss. Our dedicated Customer Solutions Team is here to make managing your finance agreement as simple as possible. You can start the process by completing all the information in the form below, we will then work with you to manage the rest.

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Is the vehicle currently insured and in a safe location? *

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What do you want to do with the vehicle? *

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* Mandatory fields (must be completed)

About Us and Privacy

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.