Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 311988. You can check this on the Financial Services Register by visiting www.fca.org.uk.
To visit the official Financial Ombudsman Service website please click here.
Customer Complaints Data
Volkswagen Financial Services (UK) Limited is dedicated to developing lasting relationships with our customers and aim to fulfil their needs and expectations.
However, sometimes things can go wrong and when this happens VWFS encourages its customers to tell us about it.
Customer feedback and complaints provide VWFS with valuable insight into our customers' needs and wants. This information is used to improve the quality of service and VWFS can learn from the mistakes made.
It is equally important that the issues raised are dealt with fairly and that we consistently deliver appropriate outcomes.