Frequently Asked Questions

Option-to-purchase fees are charged on most agreements and contribute towards our administration costs.

It is an EU wide directive which aims to establish common rules on consumer credit across Europe. In the UK it came into effect on 1st February 2011.

Any regulated purchase product(s) sold after the 27th November 2010, with a balance financed up to and including £60,260 are covered by the CCD. Agreements where the balance financed is in excess of £60,260, are with businesses that have exempted themselves, or are for hire products, remain unaffected.

Firstly, we offer our sincere condolences at this difficult time. Please call us where you will be able to speak to a dedicated specialist who will provide information and support to guide you through the process of bringing the matter to an efficient and satisfactory conclusion, as compassionately as possible. Please phone us on 0800 912 3568 or visit our contact us page.

Should you prefer to notify us in writing please send us a letter, including your contact details to:

Volkswagen Financial Services, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR

A credit check, or credit search, is an integral part of applying for finance. It allows us to use your credit history to make sure the financial commitment you are signing up for is right for you. We work with Credit Reference Agency (CRAs) who hold information on your financial history. This information is obtained from creditors you have used in the past such as a Banks and public records.   

The majority of credit including finance you take out will be visible on your credit file. Creditors will be able to see your repayment history and your credit score may be impacted if you do not make repayments in time.

Guaranteed Future Value (aka Guaranteed Minimum Future Value) is a guarantee of what the value of your car will be at the end of your agreement. This protects you from any unforeseen depreciation.

This is used in our Solutions PCP product to set the value of your ‘Balloon Payment’ at the end of your agreement. This means we bare the risk of unforeseen depreciation, not you. However, you must make sure not to go over your agreed annual mileage or damage the vehicle as this may result in charges at the end of the agreement. 

With Solutions PCP, Lease Purchase, and Hire Purchase you have what is called an option to purchase fee at the end of the agreement. This fee legally transfers ownership from VWFS to you, the customer. This is usually paid with the final instalment together with any other charges payable under the terms of your agreement.

Equity is the difference between what your car is worth and how much you have left to pay on your agreement. You’re in positive equity when the car’s value is more than what you have left to repay. Therefore, negative equity is when the car’s value is less than what you have left to repay. Negative equity is most common at the beginning of an agreement, but as the car begins to depreciate in value and you pay off your finance, it’s possible that you will reach positive equity.

Residual value is the estimated value of your car at the end of the agreement. This impacts all of our products as it helps us to determine what your monthly payment is, as we use the residual value to understand the difference between the price at the start of the agreement and the price at the end. 

A balloon payment is a deferred lump sum payment due at the end of a car finance agreement. This is found in Finance Lease, Lease Purchase and Solutions PCP. The balloon payment amount is agreed up front and deferring this payment until the end of the agreement can significantly reduce your monthly payments.

All Volkswagen Group brands have approved repairers.  These repairers have comprehensive access to training programmes, use genuine Volkswagen Group parts and are fully qualified to work on all Volkswagen Group models.

The Benefits:

·         Helps maintain your warranty

·         Receive an official stamp in your service log, helping you retain a high service value

·         Ensures you aren’t charged twice for damage at the end of your agreement if work doesn’t meet our standards 

You are in default when you do not meet the terms and conditions of a Credit Agreement. An example of this would be not making your scheduled repayments on time. 

If you are worried about default, please visit our Contact-Us page to find out how we are here to support you.

Depreciation is the reduction of the value of your car as it gets older. In other words, it’s the difference between the price you initially paid for the vehicle and its current sale value. Things such as mileage and wear and tear reduce the value of your car.

The level of depreciation expected in a vehicle is used to set your residual value for the agreement.  Vehicles with low depreciation inherently have higher residual values which often means lower monthly repayments.

An early settlement (aka early termination) is the termination of your agreement by paying all outstanding debts before the end of your agreement. It should be noted that you could be liable for additional interest charges.

For more information on settlements, please visit Early Settlements.

Your mileage allowance is the maximum number of miles you have committed to driving throughout your agreement. It is important as it helps to determine the residual value of your vehicle at the end of the agreement, which helps to set your monthly payments and any balloon payments. It is important to consider how many miles you drive each year at the start of your agreement, as if you exceed your agreed mileage, there are excess mileage charges payable at the end of your agreement. 

A secured loan is a financial agreement that is tied to a physical asset such as a car. Meaning that an unsecured loan is a loan where money is lent without being secured against an asset.  All VWFS financial agreements are secured loans, which gives you a higher amount of consumer protection than that of an unsecured loan. For example, if you were to default on the loan, the car can be handed back and sold and you will only be liable for the remaining balance. 

APR, or Annual percentage rate, integrates the interest rate and any administration costs associated with your financial agreement into one simple figure that is easily comparable. For instance, if one finance provider offers a low interest rate and high costs, but another offers a high interest rate and low fees the APR is a good indication of which one is the best deal.

That said, APR should not be the only factor you consider when choosing your finance provider. Benefits such as deposit contributions and discounts will reduce the total cost of finance, meaning that even with a higher APR your monthly payments could still be lower. Other factors such as convenience and financial security should also be taken into account. 

Representative vs personal APR

All car finance lenders are required to show a representative APR in their advertising. This is the APR that they expect more than half of all applicants to get if they took up the offer.

Bear in mind that your personal APR may differ from the representative APR depending on your credit score. If you have a low credit score you may have to pay a higher APR.

Depending on your agreement type, you may have the right to withdraw from your finance agreement within 14 days of signing, by repaying the amount financed along with any applicable interest. This payment must be made within 30 days of notifying us of your intention to withdraw.

For assistance and information on payment options, please contact VWFS Customer Services on 0370 010 2022. Our Customer Services phone lines are open Monday to Friday, 9am to 6pm and Saturday 9am to 1pm.

After you submit an application to Volkswagen Financial Services, we may need some further information from you. Using Affordability Passport (powered by Experian) to collect this information, we can keep the application process simple, secure and hassle-free.

For more information, please see our Affordability Passport page.