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Frequently Asked Questions

All the answers you need to the key questions


Coronavirus (COVID-19)

If you've been financially affected due to Coronavirus and you're worried about your payments with us, we're here to help. 

We have gathered all the relevant information to help you at this time, and we will be making sure this is kept up-to-date as the situation evolves. 

Looking for something specific?


Vehicle finance options

Looking to learn more about your finance options? VWFS has a comprehensive range of purchase and leasing products for both Used and New cars.

Follow the link below for a detailed explanation of each of our products. 


During your agreement

Have a question about your current agreement? We have gathered all the information you need, from updating your details or payment information to what to do if you are taking your vehicle abroad. 

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The end of your agreement

If your agreement is coming to end it is important to make sure you know what to do to ensure a smooth process. 

Find all the information you need at the link below. 

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Car Finance. Made Simple. 

To help you understand all of the products, processes and jargon that you may face when looking to buy or manage a vehicle, we have created 'Car Finance. Made Simple.' 

A website full of helpful videos, tools and a glossary to answer any of the questions you may have about a product. 

General finance and regulation

We know the world of finance can be intimidating and full of regulation and jargon which can make it off putting. So we have pulled togther some of the key information below to help you understand vehicle finance.