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Frequently Asked Questions

Support if you have been affected by Coronavirus (COVID-19)

If you've been financially affected due to Coronavirus and you're worried about your payments with us, we're here to help. So that we can help the customers who are in the most vulnerable situations, we would like to ask you to only call if your query is urgent.  

Below we have gathered all the relevant information to help you at this time. We will be making sure this is kept up-to-date as the situation evolves. You can use the drop down list below to switch between topics to make it easier for you to find the information you need. 

We would also encourage you as our valued customer to stay safe and regularly review Coronavirus (COVID-19) updates through the NHS website.

Additional FAQ's

If you have a regular enquiry about your agreement, you can find all the information you need below.