Frequently Asked Questions

That depends on the type of finance contract you have with Volkswagen Financial Services. Please click on Partial Payments for more information.

If you wish to reduce the balance of your credit Agreement (i.e. you make a partial payment) you must contact Volkswagen Financial Services and inform them if you want to reduce the monthly repayments or shorten the remaining term. Once the payment is made the finance Agreement will be re-calculated. Any partial payment made is in addition to your agreed repayment amounts and does not mean that you can pay less the following month(s), or increase your agreed repayment amounts.

You can make as many additional partial payments of any amount you wish, as long as Volkswagen Financial Services has been notified verbally or in writing. Without this notification, no payment will be processed. A partial payment must be cleared funds before it can be applied to your agreement.

An amortisation statement shows all the future repayment amounts still remaining to the end of the agreement, plus any arrears there may be at the time of request. You can request this statement at any time during the agreement.

Vehicle Tax and roadside assistance

We will tax and provide roadside assistance for every year of your agreement. The DVLA has introduced an online vehicle road tax system; this letter acts as confirmation that your vehicle will be taxed during the duration of your agreement in accordance with DVLA requirements. For more information on this please visit www.gov.uk/tax-disc

It is important that you continue to pay all monthly payments when due until the matter is resolved. If your vehicle has been in an accident and is not a total loss then you will need to have this repaired at one of our approved retailers, you can find the nearest one to you through nearest retailer link.

However if your vehicle has been deemed a total loss as it has been stolen or written off you will need to get in contact with us on 0870 010 2022 in order that we can advise of the full process depending on the finance product you have. Please have to hand the last known mileage of the vehicle, the name of your insurance company and any reference numbers you have for them.

Please click here for more information on how to contact us.

Solutions - Once you have advised us that this is your chosen option, towards the end of your agreement we will contact our collection agents to contact you and arrange a convenient time to inspect and collect the vehicle. 

Contract Hire - We will contact you 4 months before the end of your contract to advise you that the agreement is coming to an end. Our collection agents will then contact you to arrange a convenient time to inspect and collect the vehicle. 

If you have a Solutions (PCP) or Lease Purchase finance agreement with us you may be able to spread the cost of the balloon. We can consider arranging this for you subject to your status and satisfactory payment history.

Should you wish to be considered for this option please contact us at least 4 months prior to the end of your agreement, in order for us to advise you of the process, provide a quote and submit your details for an underwriting decision in a timely manner.

This will depend on the finance agreement you have with us. Please click on the relevant link below:

Solutions PCP

Hire Purchase

Lease Purchase

Contract Hire

Finance Lease

Part 9 of the V5 needs to be completed and returned to the DVLA. It will only need your signature, not the collection agents, and the details for the registered keeper will be Volkswagen Financial Services. Our address can be found here.

It is your responsibility to pay any fines you get in your vehicle, such as congestion charges, bus lane fines, speeding and parking fines. However for Contract Hire agreements, as we are the registered keepers of the vehicle, we may have to pay the fine on your behalf. If we do, we will invoice you, plus an administration fee plus VAT.

Any regulated purchase product(s) sold after the 27th November 2010, with a balance financed up to and including £60,260 are covered by the CCD. Agreements where the balance financed is in excess of £60,260, are with businesses that have exempted themselves, or are for hire products, remain unaffected.

The information you are looking for can be found on the following websites depending on your vehicle brand

insurewithvolkswagen.co.uk 

insurewithaudi.co.uk

insurewithskoda.co.uk

insurewithseat.co.uk

insurewithvwcv.co.uk

You can log in to the customer portal to see all of your agreements, select the brand relevant to you below: 

Volkswagen 

Audi 

ŠKODA

SEAT 

Volkswagen Commercial Vehicles

Firstly, we offer our sincere condolences at this difficult time. Please call us where you will be able to speak to a dedicated specialist who will provide information and support to guide you through the process of bringing the matter to an efficient and satisfactory conclusion, as compassionately as possible. Please visit our contact us page.

Should you prefer to notify us in writing please send us a letter, including your contact details, along with a copy of the death certificate to:

Volkswagen Finance, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR