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Coronavirus (COVID-19) Update

At VWFS our priority is to keep people driving their cars. We know that the Government’s latest advice will be concerning and causing disruption to your usual lives, but we want to assure you that we are doing our utmost to support our customers.

VWFS are regularly monitoring updates from the government and working with the regulator to best understand how the current situation may impact individuals and businesses so that we can support you. We will do everything we can to prevent this situation impacting your future ability to obtain appropriate credit.

If you have general queries about your finance agreement, you can use the information we provide via your online account (links below), or by visiting

If you want to discuss your financial situation with us please complete the following form


Accessing your account online 

There are many actions available for you to manage your account online. You can view and amend; contact details, marketing preferences, vehicle registration and payment date. As well as request certain documents, a settlement figure, or make a payment for any arrears.

Please note, if you have a Finance Lease or Business Contract Hire agreement you can't currently manage your account online. Please use the options further down the page to get in touch. 

Choose the link below for your relevant brand to login or register to manage your account online:


Online Forms

There are some things which you can't do via your online account just yet. To enable us to help you as quickly as possible we have built some online forms. So if you have concerns about your financial situation, have a question about your agreement, would like to open a new complaint or require an update on an open complaint please use the forms below. 



We have made the difficult decision to reduce the opening hours of our phone lines. This is so we can support our most vulnerable customers and those who have already contacted us. If you are in financial difficulty please fill in the form here and we will respond as soon as we can. Thank you for your patience during this time. If your call is urgent please use the relevant number below.

Volkswagen Financial Services 0370 010 2022

Audi Financial Services 0370 010 2007

Volkswagen Commercial Vehicles Financial Services 0370 010 2080

ŠKODA Financial Services 0370 333 4449

SEAT Financial Services  0370 333 4446

Bentley Financial Services 0370 900 3100

Porsche Financial Services 0344 871 0902

Opening hours 

Our phone lines are open 9am-11am Monday to Friday.

Outside of these times we are still working hard to answer all of your queries via our online forms and email. 

Financial Difficulties

If you are experiencing problems in making a payment towards your agreement, please contact us using the following form. We are here to help with a variety of options.

Independent financial advice can be obtained from your local Citizens Advice Bureau.

Free debt management advice is available from Stepchange on 0800 138 1111 or


Have a complaint? 

If you are unhappy with the service provided to you in relation to your finance agreement, please use the options below to get in touch. We currently have a reduced telephony service and are experiencing a high volume of calls, so would request you complete the form and only call if urgent. We appreciate your patience at this challenging time: 

For our full customer concern policy, please click here.