The service is currently unavailable. Please try again later.
Payment Deferral Update
If you have received confirmation from us that your payment deferral is under review, your monthly payments will not be collected until we contact you again with further details and confirmation of next steps. We have received a large number of payment deferral requests so please continue to bear with us.
For all information on payment deferrals - including how to e-sign your modifying agreement when contacted - use the link below.
We are trying to provide as much information as we can via our FAQs, which are constantly being updated to help answer your queries during this difficult time. You can use the drop down list below to switch between topics to make it easier for you to find the information you need.
If you are experiencing problems in making a payment towards your agreement, please contact us. We are here to help with a variety of options.
Independent financial advice can be obtained from your local Citizens Advice Bureau.
Free debt management advice is available from Stepchange on 0800 138 1111 or www.stepchange.org/
There was a technical error, please try again.