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Following the Financial Conduct Authority’s final temporary guidance on Friday 24th April, we began offering payment deferrals (also referred to as ‘payment holidays') from Monday 27th April.
To make sure we provide the best support for you at this time please carefully read the following guidelines around eligibility for payment deferrals.
You can apply for a payment deferral if you meet both of the following criteria:
1) You are experiencing temporary financial difficulty as a result of COVID-19;
2) Your finance agreement with us is as a private individual, sole trader, or partnership;
Please note that payment deferral requests are subject to a suitability check, this is to ensure that this option will not worsen your financial situation, based on your individual circumstances.
For any questions you may have about payment deferrals we have created a specific section of FAQs further down this page.
If you are eligible for a payment deferral and would like to apply you can use the Payment Deferral request form.
If you do not meet these eligibility criteria please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch.
We are trying to provide as much information as we can via our FAQs, which are constantly being updated to help answer your queries during this difficult time. You can use the drop down list below to switch between topics to make it easier for you to find the information you need.
If you are experiencing problems in making a payment towards your agreement, please contact us. We are here to help with a variety of options.
Independent financial advice can be obtained from your local Citizens Advice Bureau.
Free debt management advice is available from Stepchange on 0800 138 1111 or www.stepchange.org/
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