Talk to us at Customer Services
If you prefer to talk to someone we are here for you.
You can contact Volkswagen Financial Services (VWFS) Customer Service on 0370 010 2022
Our Customer Services phone lines are open Monday to Friday, 9am to 6pm and Saturday 9am to 1pm.
It would be helpful if you could have your agreement number or registration number to hand when you contact us.
You'll find our other brands Customer Services phone numbers below.
Alternatively, you can e-mail Customer Services at customerservices@vwfs.co.uk
Contact Centre Opening Hours over Festive Period:
Tuesday 24th December – 09:00-15:00
Wednesday 25th December – Closed
Thursday 26th December – Closed
Friday 27th December – 09:00-17:00
Saturday 28th December – 09:00-13:00
Sunday 29th December – Closed
Monday 30th December – 09:00-17:00
Tuesday 31st December – 09:00-16:00
Wednesday 1st January – Closed
Tuesday 2nd January – 09:00-18:00
Please note:
Your privacy is really important to us and we are committed to protecting and respecting any personal information you share with us. When you contact us we will ask you for certain information so that we can verify your identity, this is to ensure we keep your information secure. We will only be able to communicate with you upon successful identity validation. It would be helpful if you could have your agreement number or registration number to hand when you call.
If you are a non-business customer you may find it quicker to log-in and manage your account online.
If you would still prefer to speak to one of our Customer Service advisors, please be aware that our peak telephone time is Monday between 9am and 2pm so during this time it may take a little longer for us to answer your call, apologies for any inconvenience caused by this.
How can we assist you further?
Log-in to manage your agreement
You can stay on top of your agreement wherever and whenever you want by logging into your online account. From viewing your agreements and updating your details, to changing your payment date or even requesting a call back, all at your own convenience.
Click on the logo for your relevant brand to login or register to manage your account online:
If you have a Finance Lease or Business Contract Hire agreement unfortunately you can not currently manage your account online. Please view our commonly asked questions or contact us using the details on this page.
If you are a VWFS | Fleet customer, please visit our fleet website or contact your account manager.
