Your options at the end of your agreement depend on your finance product. You can find all the information you need below.
Your local retailer is always available to support you
Your local retailer is best placed to support you through the end of contract journey, with all the knowledge and experience you need for a smooth, hassle free process. You can find your local retailer using the brand links below:
If your agreement is ending soon and you are concerned about or affected by the delays to the delivery of new vehicles, resulting from the semiconductor chip shortages, please visit our FAQ page to find out more.
Solutions (PCP) end of contract process
At the end of a Solutions Personal Contract Plan (PCP) agreement you have the choice of 4 options:
1. Hand your vehicle back
2. Exchange your vehicle for another one
3.Keep the vehicle
4. Refinance
For any help or advice on these options, your local retailer is always on hand to support.
Whichever one you choose, please contact us as soon as you know to ensure that we have adequate time to address your preferred option and avoid applying for your Final (Balloon) Payment by Direct Debit unnecessarily.
If we do not hear from you we will automatically collect the balloon payment and option to purchase fee and close the agreement.
PCP damage charges guides can be found below:
Hire Purchase end of contract process
When your Hire Purchase agreement comes to an end, you have two options:
1. Keep the vehicle
2. Exchange your vehicle for another one
Lease Purchase end of contract process
At the end of your contract you have the following 3 options:
1. Keep the vehicle
2. Exchange your vehicle for another one
3. Refinance
Contract Hire end of contract process
Once you have paid all outstanding rentals, you simply hand your vehicle back, subject to fair wear and tear and excess mileage charges.
And if you’re ready to replace your vehicle and want something sooner, visit VWFS DRIVE where we have vehicles that are in stock available on contract hire. Order your next vehicle online today.
Inspection and Collection Process
When your agreement comes to an end, your vehicle will undergo an end of contract inspection by our collection agents.
Our collection agents will attempt to make contact with you 6-8 weeks before the end of your agreement to arrange a convenient time to inspect and collect your vehicle.
Their trained inspector will inspect your vehicle in line with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear & Tear Guidelines, a copy of the guidelines can be found below.
Fair Wear and Tear Guideline (BVRLA Industry Standard)
The inspector will record any damage (and cost of repair) that falls outside of the guidelines and you’ll be asked to sign to confirm your acceptance of the inspection report.
RCH damage charges guides can be found below:
On the day of inspection, please ensure that:
- The vehicle is clean, inside and out.
- You have all the relevant documentation to hand supplied with the vehicle (user manual etc.)
- You return all equipment supplied with the vehicle (e.g. spare key, satellite navigation memory card, spare wheel, parcel shelf etc.)
- Your vehicle needs to be taxed, insured, and have a valid MOT up until the point we collect it from you.
Getting damage fixed
To make your end of contract process as smooth as possible, we will inspect and collect the vehicle on the same day. If you want to get any repairs done to your vehicle before the collection process you will need use an authorised VWFS repairer to ensure it meets the expected standards and avoid you being charged twice. Your retailer will be able to sign post the best repairer for you.
Extending your contract
It is possible to extend your agreement by up to 12 months. This is based on the same terms you are currently on and you would be given an additional mileage allowance proportionate to your current agreement. You can request an extension here.
Buying your vehicle
A Contract Hire agreement comes with no option to own the vehicle. However after the agreement has ended, our agents at British Car Auctions may offer the vehicle for sale. To find out more you can contact the BCA Driver Sales team at 01625 417991 or visit www.purchasemyvehicle.co.uk.
