The service is currently unavailable. Please try again later.
Your options at the end of your agreement depend on your finance product. You can find all the information you need below.
At the end of a Solutions (PCP) agreement you have the choice of 3 options:
For any help or advice on these options, your local retailer is always on hand to support.
Whichever one you choose, please contact us as soon as you know to ensure that we have adequate time to address your preferred option and avoid applying for your Final (Balloon) Payment by Direct Debit unnecessarily.
If we do not hear from you we will automatically collect the balloon payment and option to purchase fee and close the agreement.
Once you’ve paid all your monthly payments and the option-to-purchase fee, the vehicle is yours to keep, or to use as part exchange for another vehicle.
There is no action required from you, we will automatically close the agreement after your final direct debit payment has been collected and send a clearance letter for your records.
If you have any questions, or want to discuss the possibility of a new vehicle, your local retailer is always happy to support:
At the end of your contract you have the following 3 options:
Once you have paid all outstanding rentals, you simply hand your vehicle back, subject to fair wear and tear and excess mileage charges.
And if you’re ready to replace your vehicle and want something sooner, visit VWFS DRIVE where we have hundreds of Contract hire vehicles that are in stock and ready to go. Order your next vehicle online today.
Inspection and Collection Process
When your agreement comes to an end, your vehicle will undergo an end of contract inspection by our collection agents.
Our collection agents will attempt to make contact with you 6-8 weeks before the end of your agreement to arrange a convenient time to inspect and collect your vehicle.
Their trained inspector will inspect your vehicle in line with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear & Tear Guidelines, a copy of the guidelines can be found below.
The inspector will record any damage (and cost of repair) that falls outside of the guidelines and you’ll be asked to sign to confirm your acceptance of the inspection report.
Volkswagen Financial Services damage charges guide can be found here.
On the day of inspection, please ensure that:
- The vehicle is clean, inside and out.
- You have all the relevant documentation to hand supplied with the vehicle (user manual etc.)
- You return all equipment supplied with the vehicle (e.g. spare key, satellite navigation memory card, spare wheel, parcel shelf etc.)
- Your vehicle needs to be taxed, insured, and have a valid MOT up until the point we collect it from you.
Getting damage fixed
To make your end of contract process as smooth as possible, we will inspect and collect the vehicle on the same day. If you want to get any repairs done to your vehicle before the collection process you will need use an authorised VWFS repairer to ensure it meets the expected standards and avoid you being charged twice. Your retailer will be able to sign post the best repairer for you.
Extending your contract
It is possible to extend your agreement by up to 3 months if you have another of our brand of vehicles on order that will not be ready for your current end of contract date. This is based on the same terms you are currently on and you would be given an additional mileage allowance proportionate to your current agreement. You can request an extension here.
If you need to extend your agreement for a longer period, we offer a Formal Extension of 6 or 12 months at a revised monthly rental. To find out more please contact us.
Buying your vehicle
A Contract Hire agreement comes with no option to own the vehicle. However after the agreement has ended, our agents at British Car Auctions may offer the vehicle for sale. To find out more you can contact the BCA Driver Sales team at 01625 417991 or visit www.purchasemyvehicle.co.uk.
Selling your vehicle
With a Finance Lease agreement you are required to sell the vehicle to a non-financially related third party at some point during your agreement and the process of doing this must go through us.
If the vehicle is sold on for greater than the figure required to settle your finance, you will receive 100% of the excess, however if there is a shortfall we will invoice you for the difference.
You can obtain the current settlement figure here.
Once you have found an independent 3rd party to sell the vehicle to please click here to obtain a sales invoice. Key information to note:
- Invoices take 48 hours to be generated and will be issued to the third party directly.
- Payment for the invoice should be made to us directly (bank account details are included in the invoice) and upon receipt of this we can then look to terminate the agreement.
- If the invoice amount exceeds the outstanding finance, you will be sent 100% of the proceeds however should there be a shortfall we will invoice you for this separately
Extending your agreement
At the end of your agreement you do have the option to fall into your ‘secondary hiring’ period. If you are on our Finance Lease Balloon product, the balloon must be paid in full by yourself. The secondary hiring period consists of an annual rental (also known as a ‘Peppercorn’ rental) for a maximum of 5 years. The vehicle can be sold at any time during the 5 years secondary hire period, this must again be to third party.
Finance Lease Balloon Only
If you do not wish for us to bill the balloon amount from your account on the end of contract date, you need to request a sales invoice at least 2 weeks before the end of contract date.
You also have the option to extend on a short term basis providing the balloon has not billed. If you would like to explore this option, please contact the team on FinanceLease@vwfs.co.uk.
Your local retailer
Your local retailer is there to support you through the end of contract process. You can get in contact with them below: