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Making a complaint

Have a complaint?

At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there.

Following the Government's advice to protect against the Coronavirus outbreak in the UK we are experiencing an increase in customer contact at present and therefore it will take longer than usual for us to respond to you. We are sorry to hear you have cause to complain and we will aim to provide a suitable solution for you as soon as possible. Due to the current situation we are prioritising customers in the most vulnerable situations; thank you for patience with us during this uncertain time.

First Name*

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Last Name*

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Email *

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Date of Birth *

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Telephone *

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Post Code *

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Vehicle Registration Number *

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Company Name (If related to your finance agreement)

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Last 4 Digits of Bank Account Number (Please note this is different to your card number) *

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Length of Agreement (Months) *

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Monthly Payment Amount *

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Are you a vulnerable customer?

Yes

No

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By selecting 'Yes' you are letting us know that you would benefit from some extra support with your finance agreement. How can VWFS best support you with this?

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Are you a key worker?

Yes

No

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Please select the most relevant field from the list below and then include as much detail about your enquiry as possible to enable us to help you in a prompt manner.

Reason for Enquiry *

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Your message

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About Us and Privacy

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.

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