Volkswagen Service Plans cover servicing recommended within the service schedule. Typically this means a full inspection of all key components so that we can highlight wear and tear to you. And depending on what engine type you have, we will drain the oil and replace filters or will inspect charging cables and battery health.
With such a variety of plans available, what's included and the price will depend on your Volkswagens age, mileage and engine type or size. So, we have taken the effort out of reading through all the detail. Click ‘Buy now’ and we’ll present you with only the plans and details suitable for your car.
Find your car
Enter your registration number and mileage. With this information, we will run a car check and identify which VW Service Plan your car is eligible for.
Select your plans
You're in control. Select a Service Plan and choose whether you want to pay upfront, or spread the cost with monthly payments.
Enter your personal details to register for a Service Plan. The policy holder should be the registered keeper of the car.
If you select an upfront plan, you can pay by debit or credit card. If you would prefer the monthly payment plan, this is paid via Direct Debit.
Once purchased, you will receive confirmation via email. Please allow 24 hours before booking your car in for a service.
What happens if I want to sell my car and haven’t used the services?
Our Service Plans are non-refundable; however the plan stays with the car and can be transferred to a new owner. If you are planning on selling the vehicle and would like to transfer the plan to the new owner please email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan for someone else?
No, the Service Plan must be registered for and paid by the same person. The details you enter to register for a Service Plan will be used to set up your payment option.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Volkswagen retailer. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however If you require a vehicle service please speak to your local authorised repairer for more information.
How can I cancel the plan?
You can cancel your Service Plan within 14 days of purchasing the plan as long as no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
Alternatively, if you would like to contact our customer services department by telephone, or letter, please do so by using the details on our Contact Us section of this website.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
What happens after I have purchased a VW Service Plan?
Once you have successfully completed your payment, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Retailer that you have a Service Plan, from which they can take payment from us, when it gets to that stage.
Are Service Plans worth it?
You can save money in the long run because prices are fixed no matter where you live, and at today’s rates, which means you are protected from inflation. Volkswagen Service Plans also make servicing more predictable and affordable because you can spread the payments and we will only ever use genuine parts fitted by Volkswagen trained technicians.
Are new car Service Plans worth it?
Buying a Service Plan for a new car is a reassuring way of ensuring your servicing is completed by the our Retailer network, which provides peace of mind that all the required servicing elements are completed by experts using the necessary specialist equipment, and using only genuine parts. Also the plans are fixed at today’s rates so protect you from inflation too.
What does a Service Plan cover?
It varies depending on the model and engine, but a service is generally made up of comprehensive checks to inspect and ensure all the key components of the vehicle are in good running order. A service for a petrol, diesel or hybrid engine will comprise of; drain and replace the oil and filter. It sometimes covers the pollen filter too, and depending on the model, Brake Fluid can also be included. Software updates are carried out if needed, and a wash and vacuum at participating Retailers. Volkswagen now keep digital records of all services carried out, so the history can be never be misplaced.
For an Electric Vehicle – instead of replacing the oil and filter in the engine, we will inspect the battery and charging cables to ensure they are in good working order. Everything else is the same as any other service.
During inspection if we find that something needs to be replaced, this is highlighted to you, but is not included.
Is it worth buying a Service Plan for an Electric Vehicle?
Yes, you can save money in the long run because prices are fixed no matter where you live, and at today’s rates which means you are protected from inflation. Service Plans also make servicing more predictable and affordable because you can spread the payments. Electric cars still need a service, a Service Plan means you can plan ahead and save some money, and ensure that you’re servicing will be carried out by the trained technicians with the required specialist equipment.
What is the difference between a New car Service Plan and Used car Service Plan?
A new car needs a slightly different set of service requirements (set by the in the schedule) to what is needed for older cars. So that we can create a fixed cost for each plan, that takes these differences into consideration, we have split New and Used car plans apart from each other, to make pricing reflective of those varying requirements. All the fine detail varies by age, mileage, model, engine size and type. We have tried to simplify our offer by creating one plan for new and one for used.
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