What is a Service Plan?
A Service Plan from Volkswagen is a payment plan that combines the cost of a certain number of scheduled services into one lump sum, providing you with the chance to pay monthly or upfront, avoiding larger payments when services are due.
We even have a plan to help you spread the cost of your MOT, Warranty and Roadside Assistance. We have a range of Service Plans available, for new and used cars, whether they are petrol or diesel, electric or hybrid.
What's included?
We have a variety of plans depending on age and engine type. What’s included can vary depending on this. In general, our experts will inspect your car and ensure all its important components are in good working order, and they will highlight any additional necessary work to you. Depending on what engine type you have, we will drain the oil and replace filters or will inspect charging cables and battery health. One of our plans also includes MOT, Warranty and Roadside Assistance.
Below are tables outlining the plans we have available:
For Used Petrol / Diesel Models
| Service Plan Product Type | Age Suitability | What it Covers | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard^ | 1 - 15 years | 2 Services plus 1 x Pollen Filter as required | £20.50 x 24 months | £492.00 |
| Standard - Touareg^ | 1 - 15 years | 2 Services plus 1 x Pollen Filter as required | £20.80 x 24 months | £624.00 |
| Plus^ | 1 - 15 years | 2 Services plus 1 x Pollen Filter, Air Filter, Spark Plugs / Diesel Fuel Filter as required | £28.25 x 24 months | £678.00 |
| All-in* | 3 - 6 years | Up to 2 years’ Warranty 2 years' Roadside Assistance 2 Services and MOTs | £37.50 x 24 months | £900.00 |
For New Petrol / Diesel Models
| Service Plan Product Type | Age Suitability | What it Covers | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard^ | 0 - 12 months | 2 Services plus 1 x Pollen Filter as required | £20.50 x 24 months | £492.00 |
| Standard - Touareg^ | 0 - 12 months | 2 Services plus 1 x Pollen Filter as required | £28.50 x 24 months | £684.00 |
For Electric Vehicles
| Service Plan Product Type | Age Suitability | What it Covers | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| eGolf and eUp! plan^ | 0 - 12 months | 2 Services, 1 Brake Fluid & Pollen filter change if required | £10.00 x 24 months | £240.00 |
| ID. Range plan^ | 0 - 12 months | 1 Service, 1 MOT, 1 Brake Fluid & Pollen filter change if required | £15.50 x 24 months | £372.00 |
| eGolf and eUp! plan^ | Over 1 year | 2 Services, 1 Brake Fluid & Pollen filter change if required | £17.00 x 24 months | £408.00 |
| ID. Range plan^ | Over 1 year | 1 Service, 1 MOT, 1 Brake Fluid & Pollen filter change if required | £31.00 x 12 months | £372.00 |
For full details of what is covered click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
What's excluded?
Not included x Not applicable -
| Typically excluded from a Service Plan | Standard | Plus | All-in | Electric |
|---|---|---|---|---|
| Additional jobs required at a mileage or time interval: | ||||
| - MOT (unless otherwise stated) | x | x | x | |
| - Automatic gearbox oil change | x | x | x | x |
| - Air conditioning recharge, servicing and repairs | x | x | x | x |
| - Brake fluid change | x | x | x | |
| - Cambelt replacement | x | x | x | _ |
| - Alternator Belt replacement | x | x | x | _ |
| - Diesel Fuel Filter replacement | x | _ | ||
| - Spark Plugs replacement for petrol models | x | _ | ||
| - Engine Air Filter replacement | x | _ | ||
| Any wear and tear items, identified during the service that require replacement | x | x | x | x |
Benefits
Buy your Volkswagen Service Plan in a few simple steps:
- Find your car
Enter your registration number and mileage, and we’ll show you the Service Plan’s that are suited to your vehicle.
- Select your plan
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Personal details
Enter your personal details to purchase. The policy holder should be the registered keeper of the car.
- Payment
Pay upfront by debit or credit card. Or enter your Direct Debit details if you selected a monthly payment plan.
We will send you a confirmation email straight away. Just allow 24 hours before booking your next service.
FAQs
What happens if I want to sell my car?
Our Service Plans are non-refundable; however, the plan can easily be transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan as a gift?
Unfortunately not. The Service Plan must be registered for and paid by the same person.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Volkswagen retailer. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however If you require a vehicle service please speak to your local authorised repairer for more information.
Can I cancel my Service Plan?
You can cancel your Service Plan within 14 days of purchasing it as long as no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
What happens after I have purchased a Volkswagen Service Plan?
Once you have successfully completed your payment, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Retailer that you have a Service Plan, from which they can take payment from us, when it gets to that stage.
Are Service Plans worth it?
You can save money in the long run because prices are fixed no matter where you live, and at today’s rates, which means you are protected from inflation. Volkswagen Service Plans also make servicing more predictable and affordable because you can spread the payments and we will only ever use genuine parts fitted by Volkswagen trained technicians.
Are new car Service Plans worth it?
Buying a Service Plan for a new car is a reassuring way of ensuring your servicing is completed by the our Retailer network, which provides peace of mind that all the required servicing elements are completed by experts using the necessary specialist equipment, and using only genuine parts. Also the plans are fixed at today’s rates so protect you from inflation too.
What does my Service include?
A service for a petrol, diesel or hybrid engine will include draining and replacing the oil and filter. We’ll also carry out software updates if needed, and a wash and vacuum at participating Retailers.
For an electric vehicle we will inspect the battery and charging cables to ensure they are in good working order. As well as replacing your pollen filter and topping up your brake fluid.
During inspection if we find that something needs to be replaced, this is highlighted to you, but is not included.
Volkswagen will keep digital records of all services carried out, for peace of mind too.
Is there a Service Plan for electric models?
Of course. The type of plan available depends on the type and age of your model.
Find out what electric Service Plans are available to you by entering your electric vehicle registration number in the next stage.
Is it worth buying a Service Plan for an Electric Vehicle?
Yes, you can save money in the long run because prices are fixed no matter where you live, and at today’s rates which means you are protected from inflation. Service Plans also make servicing more predictable and affordable because you can spread the payments. Electric cars still need a service, a Service Plan means you can plan ahead and save some money, and ensure that you’re servicing will be carried out by the trained technicians with the required specialist equipment.
Is my MOT included?
It depends on which plan you buy as we only offer MOT with some of the service plans in our range. One of which is All-in from Volkswagen*, a comprehensive servicing and maintenance plan that covers your next 2 services, 2 MOTs with up to 2 years’ Warranty and 2 years’ Roadside Assistance. All-in is exclusively for cars aged between 3 and 6 years old. Click buy now and enter your registration to learn more about what’s included and excluded in the next stage.
What is the difference between a new car Service Plan and used car Service Plan?
New and used cars have a slightly different set of service requirements based around age and mileage. So we have simplified our offer by creating one fixed cost plan for new cars and one for used.
Find out more about what is included and excluded in the next stage, after entering your registration details and mileage.
Terms and Conditions
Prices are valid until 5 January 2025.
^Pay monthly option payable over 24 months for vehicles under 200,000 miles. Servicing must be carried out in line with the requirements of the service schedule at a Volkswagen Authorised Repairer. Additional work, including wear and tear, is excluded. Service Plan validity is dependent on required payments received. Offer may be varied or withdrawn any time.
*Valid for vehicles aged 3 to 6 years, with a 2.0L engine or less and under 100,000 miles at activation. Pay monthly option payable over 24 months. Terms, eligibility criteria and exclusions apply. Excludes electric vehicles and vehicles with an existing service plan. Vehicles that have been out of a warranty (that has been provided by Volkswagen UK or Volkswagen Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
Terms and conditions apply. Freepost Volkswagen Financial Services.