What is a Service Plan?
A Service Plan from Volkswagen Commercial Vehicles is a payment plan that combines the cost of a certain number of scheduled services into one lump sum, providing you with the chance to pay monthly or upfront, avoiding larger payments when services are due.
We offer a range of Volkswagen Service Plans for all types of commercial vehicles whether your vehicle is brand new or pre-owned, petrol, diesel, hybrid or electric, ensuring that they are running safely and efficiently on the roads, all year round.
What's Included?
What’s included and the cost of your Service Plan will depend on your Volkswagen’s age, mileage and engine type. You can even choose a plan that also covers your MOT, Warranty and Roadside Assistance.
Each time you have your vehicle serviced, we will carry out a full inspection of all its key components, to highlight any areas of wear and tear. We will then drain the oil and replace filters. For electric vehicles, we will inspect charging cables and battery health.
What’s covered in a Service Plan depends on the age, model and type of plan purchased.
Below are tables outlining the plans we have available:
For Used Petrol / Diesel Models
| Service Plan Product Type | Age Suitability | What it Covers | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard | 1-15 years | 2 Services 1 Pollen filter replacement | £24.75 x 24 months^ | £594.00 |
| Plus | 1-15 years | 2 Services 1 Pollen and Air filter replacement 1 Spark plugs / Diesel fuel filter replacement | £33.75 x 24 months^ | £810.00 |
| All-in* | 3-6 years | 2 Services 1 Pollen and Air filter replacement 1 Spark plugs / Diesel fuel filter replacement 2 MOTs 2 years' Roadside Assistance Up to 2 years' Warranty (free of charge) | £46.00 x 24 months | £1,104.00 |
For New Petrol / Diesel Models‡
| Service Plan Product Type | Age Suitability | What it covers | Monthly Payment | Upfront Payment | |
|---|---|---|---|---|---|
| Standard | 0 - 12 months | 2 Services 1 Pollen filter replacement | £9.95 x 24 months | £238.80 |
‡ Excluding California range, ID Buzz, ABT e-Transporter and Amarok.
For full details of what is covered click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
What's excluded?
Not included x Not applicable -
| Typically excluded from a Service Plan | Standard | Plus | All-in | Electric |
|---|---|---|---|---|
| Additional jobs required at a mileage or time interval: | ||||
| - MOT (unless otherwise stated) | x | x | x | |
| - Automatic gearbox oil change | x | x | x | x |
| - Air conditioning recharge, servicing and repairs | x | x | x | x |
| - Brake fluid change | x | x | x | |
| - Cambelt replacement | x | x | x | _ |
| - Alternator Belt replacement | x | x | x | _ |
| - Diesel Fuel Filter replacement | x | _ | ||
| - Spark Plugs replacement for petrol models | x | _ | ||
| - Engine Air Filter replacement | x | _ | ||
| Any wear and tear items, identified during the service that require replacement | x | x | x | x |
Benefits
Buy your Service Plan in a few simple steps:
- Find your vehiclestatus: done
Enter your registration number and mileage, and we’ll find the Service Plan to suit your vehicle.
- Select your planstatus: done
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Personal detailsstatus: done
Enter your personal details to register. The policy holder should be the registered keeper of the vehicle.
- Paymentstatus: done
Pay upfront by debit or credit card. Or enter your Direct Debit details if you selected a monthly payment plan.
We will send you a confirmation email straight away. Just allow 24 hours before booking your next service.
Already have a Service Plan?
If you already have a Service Plan and want to speak to someone, your VWCV Retailer can help with technical questions, booking you in and general enquiries.
If you have a problem, please contact Customer Services:
Phone: 0370 010 2080
Email: vwcvfinancecustomerservices@vwfs.co.uk
Detailed below are some answers to questions you might have if you have already bought a plan.
How can I change the direct debit payment date?
You can change your direct debit payment date by calling our Customer Services team on 0370 010 2080. You can change your payment date once a year and up to maximum of 21 days from the original start date of the direct debit.
How can I cancel the plan?
You can cancel your Service Plan within 14 days of purchasing the plan, providing no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
Want to discuss your options? Then please call our customer services team using telephone number: 0370 010 2080
Transferring your plan
Our Service Plans are non-refundable; the plan stays with the car and can be transferred to a new owner.
If you are planning on selling the car and would like to transfer the plan to the new owner please email us at vwcvfinancecustomerservices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
When does the plan expire?
Your plan will expire once you have claimed all of your services.
When can I book my first service?
The Service Plan will be activated 48 hours after purchasing online. You can contact your local retailer or book online to arrange for your VWCV to be serviced.
Can I book an MOT straight away after purchasing a Service Plan?
If the Service Plan you have purchased includes an MOT, please allow 24 hours before booking in with your Volkswagen Van Centre. This will give us time for your plan to be fully activated in all systems.
FAQs
If you have any other queries about purchasing a Service Plan, check out our list if frequently asked questions below.
Can I spread the cost of the plan?
Yes - if your vehicle is under 200,000 miles, you can now spread the cost of a Service Plan over 12 months for a Buy 2 plan, or 18 months for a Buy 4 plan
What happens if I want to sell my van?
All Service Plans are non-refundable; however, the plan can easily be transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the vehicle and the services can be utilised at any point. The plan will close once all the services have been claimed.
The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on vwcvfinancecustomerservices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan for someone else?
Unfortunately not, the Plan must be registered for and paid by the same individual.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Van centre. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however If you require a vehicle service please speak to your local authorised repairer for more information.
What happens once I've purchased a Volkswagen Commercial Vehicles Service Plan?
Once you have successfully completed your payment for your Volkswagen Commercial Vehicle Service Plan, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Van Centre that you have a Service Plan, from which they can take payment from us, when it gets to that stage.
What does a Service Plan cover?
A service consists of draining and replacing your vehicle’s oil and filter. This is vital in ensuring your vehicle runs effectively and prevents long term damage to your engine.
It’s different for electric models. Instead, we will inspect the battery and charging cables to ensure they are in good working order. We will also replace to pollen filter and top up the brake fluid.
For all models, we’ll carry out any necessary software updates before washing and vacuuming your vehicle (available at participating Van Centres).
During inspection we will advise on any wear or tear items we discover. However, this will not be included in the price of your Service Plan.
Can I get a Service Plan for a used vehicle?
Yes, you can get a Service Plan for all Volkswagen models between 3-15 years old (exclusions apply). Based on age and mileage used vehicles have a slightly different set of service requirements, so we’ve created plans to reflect this.
Find out more about what’s included and excluded in the next stage, by entering your registration number and current mileage.
Can I cover the cost of my MOT?
Some plans do cover MOT. All-in from Volkswagen Commercial Vehicles* is a comprehensive servicing and maintenance plan that covers your next 2 services, 2 MOTs with up to 2 years’ Warranty and 2 years’ Roadside Assistance. This is all available for one upfront payment or easy monthly instalments.
To find out if there is a plan available for you that incudes MOT, click buy now, and enter your registration details and mileage. We will show you the plans available with detail on what’s included and excluded.
What is the difference between a New Vehicle Service Plan and Used Vehicle Service Plan?
A new vehicle needs a slightly different set of service requirements (set by the in the schedule) to what is needed for older vehicles. So that we can create a fixed cost for each plan, that takes these differences into consideration, we have split New and Used vehicle plans apart from each other, to make pricing reflective of those varying requirements. All the fine detail varies by age, mileage, model, engine size and type. We have tried to simplify our offer by creating one plan for new and one for used.
What are the benefits of All-in?
There are a number of benefits to All-In, click through and take a look below:
Stress-free
Peace of mind in the event of a breakdown or unexpected failure.
Prices are fixed at today’s rates, protecting you from inflation.
Warranty
Up to 2 years’ warranty for mechnical failures, for added reassurance.
Manage your finances better by avoiding unexpected repair costs with manageable monthly payments.
It's all in one place, no need to shop around for these services, making life easier.
Feel confident and safe on the road knowing MOTs are performed by our expert technicians.
Terms and Conditions
All prices shown are inclusive of VAT.
‡ Excluding ABT e-Transporter and California range, ID Buzz, New Transporter and Amarok where 5+ Promise is offered instead. Excludes plans already discounted and vehicles over 15 years old.
Pay monthly option payable for vehicles under 200,000 miles.
*Valid for vehicles under 100,000 miles at activation. Excludes electric vehicles and vehicles with an existing service plan. Vehicles that have been out of a warranty (that has been provided by Volkswagen UK or Volkswagen Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty is funded by Volkswagen Group and does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
All servicing must be carried out in line with the requirements of the service schedule at a Volkswagen Commercial Vehicles UK Authorised Repairer. Additional work, including wear and tear, is excluded. Service Plan validity is dependent on required payments received.
Volkswagen Commercial Vehicles Financial Services.