What is a Service Plan
A Service Plan from Volkswagen is a payment plan that combines the cost of a certain number of scheduled services into one lump sum, providing you with the chance to pay monthly or upfront, avoiding larger payments when services are due. We even have a plan to help you spread the cost of your MOT, Warranty and Roadside Assistance. We have a range of Service Plans available, for new and used cars, whether they are petrol or diesel, electric or hybrid.
What's Included?
This varies depending on the plan you buy, the model you have and what engine type. However, our Audi experts will inspect your car and all its important components, highlighting anything that needs taking care of. We will then drain the oil and replace filters.
For electric vehicles, we will inspect charging cables and battery health. We’ll also carry out software updates as required, and wash and vacuum your vehicle before returning it to you (available at participating centres only). During inspection, we will inform you of any wear and tear items that need addressing, but these will not be included in the price of your Service Plan.
What’s covered in a Service Plan depends on the age, model and type of plan purchased.
Below are tables outlining the plans we have available:
For Petrol / Diesel / Hybrid engines
| Service Plan product | Suitability | What it Covers | Age | Engine | Upfront Cost | Monthly Cost |
|---|---|---|---|---|---|---|
|
All-In2
| Choose an All-in Plan for ultimate peace of mind. Covering your main servicing and repair costs for the next 2 years. | 1 Oil service 1 Oil and inspection service including pollen filter 2 MOTs 2 years' Roadside Assistance Up to 2 years' Warranty (free of charge) |
3-6 Years |
2L & Under |
£887.76 |
£36.99 x 24 |
|
Smart1 |
Designed for our flexible regime, provides cover for up to 4 years or 37,200 miles. Your car will be serviced as required up to 18,600 miles or 2 years between services, whichever comes first. | 2 Oil services 2 Inspection services with Pollen filter replacement |
0-3 Years | 2L & Under^ | £911.76 | £37.99 x 24 |
| Over 2L | £983.76 | £40.99 x 24 | ||||
| 2 Oil services 2 Inspection services with Pollen filter replacement 2 MOTs* |
3-15 Years | 2L & Under^ | £863.76 | £35.99 x 24 | ||
| Over 2L | £1,055.76 | £43.99 x 24 | ||||
|
Standard1 |
Designed for our fixed regime, provides cover for up to 2 years or 18,600 miles, your car will be serviced every 12 months or 9,300 miles, whichever comes first. |
1 Oil service |
0-3 Years | 2L & Under | £719.76 | £29.99 x 24 |
| Over 2L | £791.76 | £32.99 x 24 | ||||
| 1 Oil service 1 Oil and Inspection service with Pollen filter replacement 2 MOTs* |
3-15 Years | 2L & Under | £695.76 | £28.99 x 24 | ||
| Over 2L | £839.76 | £34.99 x 24 |
^Excludes A3 TFSIe models up to MY2025 and all Q3 TFSIe Hybrid models.
*Please note that in Northern Ireland this product comes with 2 MOT pre-checks and MOTs.
For Battery Electric Vehicles
| Service Plan product |
Suitability |
What it covers |
Age |
Engine |
Upfront cost |
Monthly cost |
|---|---|---|---|---|---|---|
| e-tron Level 11 | Designed for electric vehicles. Provides cover for up to 2 years^. | 1 Inspection service 1 Pollen filter replacement 1 Brake fluid change | 0 - 15 years | Q4 e-tron | £407.88 | £33.99 x 12 |
| All other e-tron models | £479.88 | £39.99 x 12 | ||||
| e-tron Level 21 |
Designed for electric vehicles. Provides cover for up to 4 years. Your car will be serviced every 2 years^. | 2 Inspection services 2 Pollen filter replacements 2 Brake fluid changes | 0 - 15 years | Q4 e-tron | £815.76 | £33.99 x 24 |
| All other e-tron models | £959.76 | £39.99 x 24 | ||||
| e-tron Level 31 | 2 Inspection services 2 Pollen filter replacements 2 Brake fluid changes 2 MOTs | 0 - 15 years | Q4 e-tron | £911.76 | £37.99 x 24 | |
| All other e-tron models | £1,055.76 | £43.99 x 24 |
^(or every 18,600 miles for Q8/e-tron)
What's Excluded
Not included x Not applicable -
| Typically excluded from a Service Plan | Standard | Smart | All-in | e-tron |
|---|---|---|---|---|
| Additional jobs required at a mileage or time interval: | ||||
| - MOT (unless otherwise stated) | x | x | x | |
| - Automatic gearbox oil change | x | x | x | x |
| - Brake Fluid | x | x | x | |
| - Cambelt replacement | x | x | x | _ |
| - Alternator Belt replacement | x | x | x | _ |
| - Diesel Fuel Filter replacement | x | x | x | _ |
| - Spark Plugs replacement for petrol models | x | x | x | _ |
| - Engine Air Filter replacement | x | x | x | _ |
| Any wear and tear items, identified during the service that require replacement | x | x | x | x |
For full details of what is included and excluded click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
Benefits
Buy your Audi Service Plan in a few simple steps:
- Find your carstatus: done
Enter your registration number and mileage, and we’ll show you the Service Plans that are suited to your vehicle.
- Select your planstatus: done
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Enter your personal detailsstatus: done
The policy holder should be the registered keeper of the car.
- Pay upfront or monthlystatus: done
Pay upfront by debit or credit card, or enter your Direct Debit details if you select a monthly payment plan.
We will send you a confirmation email straight away. Please allow 24 hours before booking your service.
Already have a Service Plan?
If you already have a Service Plan and want to speak to someone, your Audi Centre can help with technical questions, booking you in and general enquiries.
If you have a problem, please contact Customer Services:
Phone: 0370 010 2007
Email: AudiFinanceCustomerServices@vwfs.co.uk
Detailed below are some answers to questions you might have if you have already bought a plan
How can I change the direct debit payment date?
You can change your direct debit payment date by calling our Customer Services team on 0370 010 2007. You can change your payment date once a year and up to maximum of 21 days from the original start date of the direct debit.
How can I cancel the plan?
You can cancel your Service Plan within 14 days of purchasing the plan, providing no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
Want to discuss your options? Then please call our customer services team using telephone number: 0370 010 2007
Can I transfer my plan?
Our Service Plans are non-refundable; the plan stays with the car and can be transferred to a new owner.
If you are planning on selling the car and would like to transfer the plan to the new owner please email us at AudiFinanceCustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
When does the plan expire?
Your plan will expire once you have claimed all of your services.
When can I book my first service?
The Service Plan will be activated 48 hours after purchasing online. You can contact your Audi Centre or book online to arrange for your Audi to be serviced.
Can I book an MOT straight away after purchasing a Service Plan?
If the Service Plan you have purchased includes an MOT, please allow 24 hours before booking in with your Audi Centre. This will give us time for your plan to be fully activated in all systems.
FAQs
If you have any other queries about purchasing a Service Plan, check out our list if frequently asked questions below.
What does a Service cover?
It depends on the vehicle getting serviced. For petrol, diesels and hybrid it includes draining and replacing the oil and filter, which helps in the running of your car’s engine.
For electric vehicles, it consists of a full inspection of the battery and charging cables, as well as replacing your pollen filter and topping up your brake fluid.
We’ll also carry out software updates as required, and wash and vacuum your vehicle before returning it to you (available at participating Retailers only).
During inspection, we will inform you of any wear and tear items that need addressing, but these will not be included in the price of your Service Plan.
What happens if I want to sell my car and haven’t used the services?
Our Service Plans are non-refundable; however the plan stays with the car and can be transferred to a new owner. If you are planning on selling the vehicle and would like to transfer the plan to the new owner please email us at AudiFinanceCustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on AudiFinanceCustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan for my friends or family?
No, the Service Plan must be registered for and paid by the same person.
Is my Service Plan refundable?
No. All our service plans are non-refundable. However, you can cancel your Service Plan within 14 days of purchasing the plan as long as no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Audi centre. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however, if you require a vehicle service, please speak to your local authorised repairer for more information.
I have a used car; can I still buy a Service Plan?
Yes. There are service plans available, specifically for used vehicles. However, what’s included is slightly different from new car plans.
Find out more about what’s included and excluded in the next stage, by entering your registration number and current mileage.
Can I cover my Electric Vehicle?
Yes. There are e-tron Service Plans available for cars 0-15 years old at time of purchase.
Find out what electric service plans are available to you, by entering your e-tron registration number in the next stage.
What about my MOT?
Not all plans include an MOT, but we do have a few which are dependant on age and model.
To find out if there is a plan available for you that incudes MOT, click buy now, and enter your registration details and mileage. We will show you the plans available with detail on what’s included and excluded.
Can I transfer a plan if I sell my car?
Yes, your service plan can be easily transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer
What happens after I have purchased?
Once you have made payment for your Service Plan, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising your nearest centre that you have a Service Plan, for which they can take payment from us, when it gets to that stage.
What are the benefits of All-in?
There are a number of benefits to All-In, click through and take a look below:
Stress-free
Peace of mind in the event of a breakdown or unexpected failure.
Prices are fixed at today’s rates, protecting you from inflation.
Warranty
Up to 2 years’ warranty for mechnical failures, for added reassurance.
Manage your finances better by avoiding unexpected repair costs with manageable monthly payments.
It's all in one place, no need to shop around for these services, making life easier.
Feel confident and safe on the road knowing MOTs are performed by our expert technicians.
What does my Service include?
A service for a petrol, diesel or hybrid engine will include draining and replacing the oil and filter. We’ll also carry out software updates if needed, and a wash and vacuum at participating Retailers.
For an electric vehicle we will inspect the battery and charging cables to ensure they are in good working order. As well as replacing your pollen filter and topping up your brake fluid.
During inspection if we find that something needs to be replaced, this is highlighted to you, but is not included.
Volkswagen will keep digital records of all services carried out, for peace of mind too.
Terms and Conditions
1Pay monthly option for vehicles under 200,000 miles, number of payments varies depending on plan purchased. Excludes all engines 4.0L and above. Servicing must be carried out in line with the requirements of the service schedule and all work must be carried out at an Audi Authorised Repairer. Additional work, including wear and tear is excluded. Service Plan validity is dependent on required payments received.
2Valid for vehicles aged 3 to 6 years, with a 2.0L engine or less and under 100,000 miles at activation. Eligibility criteria and exclusions apply. Excludes electric vehicles and vehicles with an existing service plan. Vehicles that have been out of a warranty (that has been provided by Audi UK or Audi Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty is funded by Volkswagen Group and does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
Terms and conditions apply. Administered by Volkswagen Financial Services. Freepost Audi Financial Services.