What's Included?
This varies depending on the plan you buy, the model you have and what engine type. However, our Audi experts will inspect your car and all its important components, highlighting anything that needs taking care of. We will then drain the oil and replace filters.
For electric vehicles, we will inspect charging cables and battery health. We’ll also carry out software updates as required, and wash and vacuum your vehicle before returning it to you (available at participating centres only). During inspection, we will inform you of any wear and tear items that need addressing, but these will not be included in the price of your Service Plan.
What’s covered in a Service Plan depends on the age, model and type of plan purchased.
Below are tables outlining the plans we have available:
For Petrol / Diesel / Hybrid engines
| Service Plan product | Suitability | What it Covers | Age | Engine | Upfront Cost | Monthly Cost |
|---|---|---|---|---|---|---|
|
Standard1 |
Designed for our fixed regime, provides cover for up to 2 years or 18,600 miles, your car will be serviced every 12 months or 9,300 miles, whichever comes first. |
1 x Oil service |
0-3 Years | 2L & Under | £642.96 | £26.79 x 24 |
| Over 2L | £779.76 | £32.49 x 24 | ||||
|
3-15 Years | 2L & Under | £575.76 | £23.99 x 24 | |||
| Over 2L | £671.85 | £27.99 x 24 | ||||
|
Smart1 | Designed for our flexible regime, provides cover for up to 4 years or 37,200 miles. Your car will be serviced as required up to 18,600 miles or 2 years between services, whichever comes first. |
2 x Oil service |
0-3 years |
2L & Under^ | £814.80 | £33.95 x 24 |
| Over 2L | £982.78 | £40.95 x 24 | ||||
|
All-In2 |
Choose an All-in Plan for ultimate peace of mind. Covering your main servicing and repair costs for the next 2 years. |
1 x Oil service |
3-6 Years |
2L & Under
|
£856.85 |
£35.70 x 24 |
^Excludes A3/Q3 TFSIe Hybrid
For Battery Electric Vehicles
| Service Plan product |
Suitability |
What it covers |
Age |
Engine |
Upfront cost |
Monthly cost |
|---|---|---|---|---|---|---|
| e-tron Level 11 | Designed for electric vehicles. Provides cover for up to 2 years^. | 1 x Inspection Service 1 x Pollen filter change 1 x Brake fluid change | 0 - 15 years | Q4 e-tron | £383.40 | £31.95 x 12 |
| All other e-tron models | £455.88 | £37.99 x 12 | ||||
| e-tron Level 21 | Designed for electric vehicles. Provides cover for up to 4 years. Your car will be serviced every 2 years^. | 2 x Inspection Service 2 x Pollen filter changes 2 x Brake fluid changes | 0 - 15 years | Q4 e-tron | £766.80 | £31.95 x 24 |
| All other e-tron models | £911.76 | £37.99 x 24 | ||||
| e-tron Level 31 | 2 x Inspection Service 2 x Pollen filter changes 2 x Brake fluid changes 2 x MOTs | 0 - 15 years | Q4 e-tron | £862.80 | £35.95 x 24 | |
| All other e-tron models | £983.76 | £40.99 x 24 |
^(or every 18,600 miles for Q8/e-tron)
What's Excluded
Not included x Not applicable -
| Typically excluded from a Service Plan | Standard | Smart | All-in | EV Plans |
|---|---|---|---|---|
| Additional jobs required at a mileage or time interval: | ||||
| - MOT (unless otherwise stated) | x | x | x | |
| - Automatic gearbox oil change | x | x | x | x |
| - Brake Fluid | x | x | x | |
| - Cambelt replacement | x | x | x | _ |
| - Alternator Belt replacement | x | x | x | _ |
| - Diesel Fuel Filter replacement | x | x | x | _ |
| - Spark Plugs replacement for petrol models | x | x | x | _ |
| - Engine Air Filter replacement | x | x | x | _ |
| Any wear and tear items, identified during the service that require replacement | x | x | x | x |
For full details of what is included and excluded click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
Benefits
Buy your Audi Service Plan in a few simple steps:
- Find your car
Enter your registration number and mileage, and we’ll show you the Service Plans that are suited to your vehicle.
- Select your plan
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Enter your personal details
The policy holder should be the registered keeper of the car.
- Pay upfront or monthly
Pay upfront by debit or credit card, or enter your Direct Debit details if you select a monthly payment plan.
We will send you a confirmation email straight away. Please allow 24 hours before booking your service.
FAQs
What does a Service cover?
It depends on the vehicle getting serviced. For petrol, diesels and hybrid it includes draining and replacing the oil and filter, which helps in the running of your car’s engine.
For electric vehicles, it consists of a full inspection of the battery and charging cables, as well as replacing your pollen filter and topping up your brake fluid.
We’ll also carry out software updates as required, and wash and vacuum your vehicle before returning it to you (available at participating Retailers only).
During inspection, we will inform you of any wear and tear items that need addressing, but these will not be included in the price of your Service Plan.
What happens if I want to sell my car and haven’t used the services?
Our Service Plans are non-refundable; however the plan stays with the car and can be transferred to a new owner. If you are planning on selling the vehicle and would like to transfer the plan to the new owner please email us at AudiFinanceCustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on AudiFinanceCustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan for my friends or family?
No, the Service Plan must be registered for and paid by the same person.
Is my Service Plan refundable?
No. All our service plans are non-refundable. However, you can cancel your Service Plan within 14 days of purchasing the plan as long as no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the email or posted the letter to us.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Audi centre. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however, if you require a vehicle service, please speak to your local authorised repairer for more information.
I have a used car; can I still buy a Service Plan?
Yes. There are service plans available, specifically for used vehicles. However, what’s included is slightly different from new car plans.
Find out more about what’s included and excluded in the next stage, by entering your registration number and current mileage.
Can I cover my Electric Vehicle?
Yes. There are e-tron Service Plans available for cars 0-15 years old at time of purchase.
Find out what electric service plans are available to you, by entering your e-tron registration number in the next stage.
What about my MOT?
For all your essential motoring needs, we offer All-In from Audi*. This comprehensive plan covers your next 2 services, 2 MOTS, with up to 2 years’ Warranty and 2 years’ Roadside Assistance. All-in is available for cars aged between 3 and 6 years old.
To find out if there is a plan available for you that incudes MOT, click buy now, and enter your registration details and mileage. We will show you the plans available with detail on what’s included and excluded.
Can I transfer a plan if I sell my car?
Yes, your service plan can be easily transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
How can I cancel the plan?
You can cancel your service plan within 14 days of purchasing the plan as long as no work has been carried out.
If you decide to cancel your service plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
Alternatively, if you would like to contact our customer services department by telephone, or letter, please do so by using the details on our Contact Us section of this website.
If you choose to cancel by email or by letter, you can do this by completing the cancellation form.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
What happens after I have purchased?
Once you have made payment for your Service Plan, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising your nearest centre that you have a Service Plan, for which they can take payment from us, when it gets to that stage.
Are Service Plans worth it?
You can save money in the long run because prices are fixed no matter where you live, and at today’s rates, which means you are protected from inflation. Our Service Plans also make servicing more predictable and affordable because you can spread the payments and we will only ever use Genuine Parts fitted by Audi trained technicians.
Are new car Service Plans worth it?
Buying a Service Plan for a new Audi is a reassuring way of making sure your Audi is maintained by our network of Approved Centres. This provides peace of mind that all the required servicing elements are completed by experts using the necessary specialist equipment, and using only Genuine Audi Parts. Also Audi Service Plans are fixed at today’s rates so protect you from inflation too.
Is it worth buying a Service Plan for an Electric Vehicle?
Yes, you can save money in the long run because prices are fixed no matter where you live, and at today’s rates which means you are protected from inflation. Audi Service Plans also make servicing more predictable and affordable because you can spread the payments. Electric cars still need a service, and a service plan means you can plan ahead and save some money, and ensure that your servicing will be carried out by the Audi trained technicians with the required specialist equipment.
Terms & Conditions
Pricing is valid unitl 2 January
1Pay monthly option for vehicles under 200,000 miles, number of payments varies depending on plan purchased. Excludes all engines 4.0L and above. Servicing must be carried out in line with the requirements of the service schedule and all work must be carried out at an Audi Authorised Repairer. Additional work, including wear and tear is excluded. Service Plan validity is dependent on required payments received.
2Valid for vehicles aged 3 to 6 years, with a 2.0L engine or less and under 100,000 miles at activation. Eligibility criteria and exclusions apply. Excludes electric vehicles and vehicles with an existing service plan. Vehicles that have been out of a warranty (that has been provided by Audi UK or Audi Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
Terms and conditions apply. Administered by Volkswagen Financial Services. Freepost Audi Financial Services.