The service is currently unavailable. Please try again later.

Payment Difficulties

If you are concerned about your upcoming payments we are here to help

Assisting you with your payment difficulties

At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there.

Following the Government's advice to protect against the Coronavirus outbreak in the UK we are experiencing an increase in customer contact at present and therefore it will take longer than usual for us to respond to you. If you have fallen into arrears or are concerned that you may fall into financial difficulties as a result on COVID-19 please do not be alarmed, we are taking exceptional steps to support customers impacted by COVID-19 as detailed on our FAQ's page please complete the form below and we will be in touch as soon as we can.

First Name*

This field is mandatory and must be filled in.

Last Name*

This field is mandatory and must be filled in.

Email *

This field is mandatory and must be filled in.

Date of Birth *

This field is mandatory and must be filled in.

Telephone *

This field is mandatory and must be filled in.

Post Code *

This field is mandatory and must be filled in.

Vehicle Registration Number *

This field is mandatory and must be filled in.

Company Name (If related to your finance agreement)

This field is mandatory and must be filled in.

Last 4 Digits of Bank Account Number (Please note this is different to your card number) *

This field is mandatory and must be filled in.

Length of Agreement (Months) *

This field is mandatory and must be filled in.

Monthly Payment Amount *

This field is mandatory and must be filled in.

Do you need to discuss multiple vehicles with us? *

Yes

No

This field is mandatory and must be filled in.

Please note, you only need to give us the details for one of your vehicles.

Are you a vulnerable customer?*

Yes

No

This field is mandatory and must be filled in.

By selecting 'Yes' you are letting us know that you would benefit from some extra support with your finance agreement. How can VWFS best support you with this?

This field is mandatory and must be filled in.

Are you a key worker? *

Yes

No

This field is mandatory and must be filled in.

Please select the most relevant field from the list below and then include as much detail about your enquiry as possible to enable us to help you in a prompt manner.

Reason for Enquiry *

This field is mandatory and must be filled in.

Your message *

This field is mandatory and must be filled in.

_{About Us and Privacy}

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.

* Mandatory fields (must be completed)