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Personal Customers

Payment Difficulties

If you are concerned about your upcoming payments we are here to help

Payment Difficulties Assistance

If you are having payment difficulties, please complete the form below and we'll be in contact to discuss how we can help and support you.

Please complete all mandatory fields.

Title

First Name

This field is mandatory and must be filled in.

Last Name

This field is mandatory and must be filled in.

Email

This field is mandatory and must be filled in.

Date of Birth

This field is mandatory and must be filled in.

Telephone

This field is mandatory and must be filled in.

Vehicle Registration Number

This field is mandatory and must be filled in.

Start date of agreement

This field is mandatory and must be filled in.

Last 4 digits of Bank Account Number

This field is mandatory and must be filled in.

Do you need to discuss multiple vehicles with us?

Yes

No

This field is mandatory and must be filled in.

Please note, you only need to give us the details for one of your vehicles.

Please select the most relevant field from the list below and then include as much detail about your enquiry as possible to enable us to help you in a prompt manner.

Reason for enquiry

This field is mandatory and must be filled in.

Your message

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We are here to help

Do you require any additional support or is there anything you would like to make VWFS aware of, which would help us in providing assistance tailored to your individual needs?

Yes

No

This field is mandatory and must be filled in.

Additional information

If you have selected 'Yes', thank you for letting us know you may require additional support. Please feel free to explain in a few words how we can better assist you or if there is anything you would like to make us aware of. By selecting 'Yes', you acknowledge there may be instances where we need to speak to you about this and record any relevant information you provide so we can continue to assist and support you for as long as necessary.

About Us and Privacy Policy

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.

* Mandatory fields (must be completed)