Please note that, for security reasons, we are unable to replace lost or forgotten passwords by telephone.
Any requests to reset a password must be made by selecting forms on the Volkswagen Bank homepage. This downloads a password reset form, and must be sent via Outlook, generated from the authorised user’s PC in order for Volkswagen Bank to carry out this request.
Lost or forgotten passwords will be regenerated and sent by post to the user.
On first log in, users are prompted to change their password. This must be between 8 and 10 characters and must include at least one number.