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We can confirm that we have received your information, and will be working on getting a response to you as soon as we can. Due to high volumes of customers contacting us, our response times will be much longer than usual.

Please do not send duplicate enquiries unless your situation changes, the more contact we receive delays how long it will take us to respond. Be assured we are prioritising our most vulnerable customers and those in financial difficulty.

Thank you for your patience and please be assured that we are working as hard as we can to provide an answer or solution for you.