We want to make sure you can enjoy your new vehicle without having to worry about your finance agreement. You are able to log in to your personal customer portal and manage your account online by simply clicking your cars' manufacturer below:
Just got a quick question?
Find all the information you need to get by day-to-day right here:
It's good to stay in touch.
So if you happen to move house, change your contact details or your name, please let us know.
Providing us with your updated information will maintain the validity of your contract. It will also enable us to contact you towards the end of your agreement to discuss your options and, most importantly, to provide you with an efficient service throughout.
Private individuals can log in to update their contact details and change their name instantly in our Customer Portal. Simply select the brand of your vehicle below:
If you have moved house and need to change your address, please click here.
For information on how to end your agreement early, for all the different finance products, please click here.
If you have a Hire Purchase, Lease Purchase or Solutions (PCP) finance agreement with us, no action is required. Your agreement states you can take the vehicle abroad (European destinations only) for a maximum of 90 days. However, please ensure that you have adequate insurance cover.
If you have a Contract Hire finance agreement with us and wish to take the vehicle abroad, you will need to obtain a VE103 Foreign Travel Authority certificate from us. Requesting one is easy, just contact us by email, phone or post from our contact us section.
You still need to ensure that you have adequate insurance cover, and you will be sent your VE103 Foreign Travel Authority certificate within 14 days of your request, but please note this is valid for one year only and allows travel for up to 90 days in Europe.
Switching bank accounts? Fancy a personalised number plate? That’s fine. All you need to do is let us know of any changes to maintain the validity of your contract, and help us to provide you with an efficient service.
We also know that everyone’s circumstances change from time to time, so we may be able to make other adjustments to your agreement, like altering the date of your monthly direct debit, or to request a mileage increase.
Changing Your Direct Debit Details
If you are a private individual and NOT a limited company, we can update your direct debit details using the below form specific to your agreement type.
Please advise us of your new bank details at least fourteen days before your next payment is due. If your payment is due within 14 days it may be neccesary for you to make alternative arrangements for the next payment.
If you are a limited company, you can make this change by simply printing and completing the direct debit mandate form found in the link below and sending back to us by post to: Volkswagen Financial Services (UK) Ltd. Customer Services, Brunswick Court, Yeoman’s Drive, Blakelands, Milton Keynes, MK14 5LR.
The direct debit account must be held in the agreement holder’s name.
Depending on your agreement, you may be able to amend your monthly contract payment date 21 days forwards or backwards from the original payment date. However we need to be advised at least 14 days before your next payment is due.
You can only amend your payment date once per annum.
Use the links found at the top of the page to navigate to your car manufacturers' customer portal, where you will be able to make this change.
Updating Your Mileage
If you have a Contract Hire or Fixed Cost Maintenance agreement, it’s possible to amend your agreed mileage. And we can give you a quote to see if that suits you.
For Fixed Cost Maintenance customers, we can only increase your mileage. If you do that, you can’t return to the previous lower limit later on.
For Contract Hire customers, we can’t make any changes if your agreement is in its first six months. Or if you have less than six months left. Some other things to think about:
Mileage can be changed once a year
Changes must be at least 5,000 miles
Your allowance must be a minimum of 5,000 miles a year
Allowances on passenger cars can’t exceed 120,000 miles
Allowances on commercial cars can’t top 150,000 miles
Remember that you’ll still receive excess mileage charges if you go over the agreed limit. If you accept the quote, there’s a £60 admin fee to cover the time and paperwork involved (Contract Hire only).
Changing Your Registration Number
Finally got the personalised number plate you always wanted? Great news!
Before you change the plate on your vehicle, we just need to update our records to make sure everything is in order. Log in to the customer portal of your car's manufacturer to notify us, links to the relevant customer portals can be found at the top of this page.
Depending on the type of finance agreement you have with us, you may be able to make a lump sum payment and either reduce your agreement term or on-going monthly payments.
To discuss the various options available and the effects a partial payment will have on your account, please contact us.
You can make as many additional partial payments of any amount you wish, as long as Volkswagen Financial Services has been notified verbally or in writing. Without this notification, no payment will be processed. A partial payment must be cleared funds before it can be applied to your agreement.
To learn more about partial payments and request an indicative quote, please click here.
We will keep you updated on the status on your agreement throughout. Depending on your agreement type you will recieve different updates at different times, but you are always able to request updates whenever you like.
If you have a regulated Hire Purchase, Lease Purchase or Solutions finance agreement with Volkswagen Financial Services, you will receive an annual statement on the anniversary of your agreement start date. Your annual statement includes payments made to date up until the most recent anniversary of your agreement start date.
You can download a guide on understanding your annual statement, and remember they are account specific, so if you have more than one account with us you will recieve additional statements.
To request your annual statement, please log in to your car manufacturers customer portal; links can be found at the top of this page.
Statement of Account
You can also request a Statement of Account, which details all payments made historically within two specific dates selected by you. Please complete the form found here.
Depending on the agreement you have with us, you can request an Amortisation statement. An Amortisation Statement details all outstanding capital and interest due on your agreement from the date you request a copy until the end of your agreement.
To request an amortisation statement, please complete the form found here.
If you have a Contract Hire or Finance Lease finance agreement with us you can request a copy of a previous VAT Schedule. The VAT Schedule details all payments due for up to 12 months. Some businesses use it to recover the VAT charged as each due date/tax point is reached.
To request a VAT schedule, please complete the form found here.
You can log in to the customer portal to see all of your agreements, select the brand relevant to you below:
It is important that you continue to pay all monthly payments when due until the matter is resolved. If your vehicle has been in an accident and is not a total loss then you will need to have this repaired at one of our approved retailers, you can find the nearest one to you through the nearest retailer link below.
However if your vehicle has been deemed a total loss as it has been stolen or written off you will need to get in contact with us on 0870 010 2022 in order that we can advise of the full process depending on the finance product you have. Please have to hand the last known mileage of the vehicle, the name of your insurance company and any reference numbers you have for them.
Please click here for more information on how to contact us.