What's a Service Plan?
A Service Plan from Volkswagen is a payment plan that combines the cost of a certain number of scheduled services into one lump sum, providing you with the chance to pay monthly or upfront, avoiding larger payments when services are due.
We even have a plan to help you spread the cost of your MOT, Warranty and Roadside Assistance. We have a range of Service Plans available, for new and used cars, whether they are petrol or diesel, electric or hybrid.
What's included?
We have a variety of plans depending on age and engine type. What’s included can vary depending on this. In general, our experts will inspect your car and ensure all its important components are in good working order, and they will highlight any additional necessary work to you. Depending on what engine type you have, we will drain the oil and replace filters or will inspect charging cables and battery health. One of our plans also includes MOT, Warranty and Roadside Assistance.
Below are tables outlining the plans we have available:
For Used Petrol / Diesel Models
| Service Plan Product Type | What it Covers | Age Suitability | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard | 2 Services 1 Pollen filter replacement | 1 - 15 years | £21.75 x 24 months^ | £522.00 |
| Standard - Touareg | 2 Services 1 Pollen filter replacement | 1 - 15 years | £27.75 x 24 months^ | £666.00 |
| Plus | 2 Services 1 Pollen and Air filter replacement 1 Spark plugs / Diesel fuel filter replacement |
1 - 15 years | £29.50 x 24 months^ | £708.00 |
| All-in* | 2 Services 1 Pollen and Air filter replacement 1 Spark plugs / Diesel fuel filter replacement 2 MOTs 2 years' Roadside Assistance Up to 2 years' Warranty (free of charge) | 3 - 6 years | £38.00 x 24 months | £912.00 |
For New Petrol / Diesel Models
| Service Plan Product Type | What it Covers | Age Suitability | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Standard | 2 Services 1 Pollen filter replacement | 0 - 12 months | £22.25 x 24 months | £534.00 |
| Standard - Touareg | 2 Services 1 Pollen filter replacement | 0 - 12 months | £30.00 x 24 months | £720.00 |
For Electric Vehicles
| Service Plan Product Type | What it Covers | Age / Model Suitability | Monthly Payment | Upfront Payment |
|---|---|---|---|---|
| Essentials Plan | 1 Inspection service with Battery State of Health Check 1 Brake fluid change 1 Pollen filter replacement 1 MOT Included for vehicles aged 1 - 15 years only | 0 - 1 year | £12.75 x 24 months | £306.00 |
| 1 - 15 years | £30.00 x 12 months | £360.00 | ||
| Standard Plan | 2 Inspection services with Battery State of Health Check 2 Brake fluid change 2 Pollen filter replacement 2 MOTs | 0 - 1 year | £15.00 x 48 months | £720.00 |
| 1 - 15 years | £30.00 x 24 months | £720.00 | ||
| Plus Plan | 2 Inspection services with Battery State of Health Check 2 Brake fluid change 2 Pollen filter replacement 2 MOTs 2 Tyre replacements | ID.3 & ID.4 0 – 1 year | £23.50 x 48 months | £1,128.00 |
| ID.5 & ID.7 0 – 1 year | £25.50 x 48 months | £1,224.00 | ||
| ID.3 & ID.4 1 – 15 years | £47.00 x 24 months | £1,128.00 | ||
| ID.5 & ID.7 1 – 15 years | £51.00 x 24 months | £1,224.00 | ||
| eGolf / eUP! Plan | 2 Inspection services 1 Brake fluid change 1 Pollen filter replacement | 1 - 15 years | £17.00 x 24 months | £408.00 |
What is a Battery State of Health Check?
In just 30 minutes during your Inspection service, we assess your battery’s current capacity compared to when it was new—much like monitoring a smartphone’s battery over time. You’ll receive a certificate confirming your battery is performing above 70%. If it’s below, we’ll carry out a detailed diagnostic at no extra cost. And with Volkswagen's 8-year/100,000-mile battery warranty, you’re covered for any necessary repairs or replacements if capacity drops below 70%.
Plus Plan tyre replacements (for electric vehicles)
Electric vehicles can be more demanding on the tyres than petrol or diesel models, so the Plus Plan offers two tyre replacements, on a like-for-like basis (same brand and type, subject to availability). Replacements can be arranged at any Authorised Repairer when needed. Not available for Petrol, Diesel and Hybrid models.
Buy a Service Plan
For full details of what is covered click buy now, enter your registration and the plan details bespoke to your vehicle will be displayed.
What's excluded?
Not included x Not applicable -
| Plans for Petrol Diesel/Hybrid Models | Plans for Electric Vehicles | ||||||
|---|---|---|---|---|---|---|---|
| Typically excluded from a Service Plan | Standard | Plus | All-in | eGolf / eUP! | Essentials | Standard | Plus |
| Additional jobs required at a mileage or time interval: | |||||||
| - MOT (unless otherwise stated) | x | x | x | x | |||
| - Automatic gearbox oil change | x | x | x | x | x | x | x |
| - Air conditioning recharge, servicing and repairs | x | x | x | x | x | x | x |
| - Brake fluid change | x | x | x | ||||
| - Cambelt replacement | x | x | x | - | - | - | - |
| - Alternator Belt replacement | x | x | x | - | - | - | - |
| - Diesel Fuel Filter replacement | x | - | - | - | - | ||
| - Spark Plugs replacement for petrol models | x | - | - | - | - | ||
| - Engine Air Filter replacement | x | - | - | - | - | ||
| Any wear and tear items, identified during the service that require replacement | x | x | x | x | x | x | x |
| Tyre replacement | x | x | x | x | x | x | |
| Puncture repair | x | x | x | x | x | x | x |
| Wheel alignment check | x | x | x | x | x | x | x |
| High voltage battery charge | - | - | - | x | x | x | x |
Benefits
Buy your Volkswagen Service Plan in a few simple steps:
- Find your carstatus: done
Enter your registration number and mileage, and we’ll show you the Service Plan’s that are suited to your vehicle.
- Select your planstatus: done
Select a Service Plan and choose whether you want to pay upfront or spread the cost.
- Personal detailsstatus: done
Enter your personal details to purchase. The policy holder should be the registered keeper of the car.
- Paymentstatus: done
Pay upfront by debit or credit card. Or enter your Direct Debit details if you selected a monthly payment plan.
We will send you a confirmation email straight away. Just allow 24 hours before booking your next service.
Already have a Service Plan?
If you already have a Service Plan and want to speak to someone, your Volkswagen Retailer can help with technical questions, booking you in and general enquiries.
If you have a problem please contact Customer Services:
Phone: 0370 010 2022
Email: CustomerServices@vwfs.co.uk
Detailed below are some answers to questions you might have if you have already bought a plan.
How can I change the direct debit payment date?
You can change your direct debit payment date by calling our Customer Services team on 0370 010 2022. You can change your payment date once a year and up to maximum of 21 days from the original start date of the direct debit.
How can I cancel the plan?
You can cancel your Service Plan within 14 days of purchasing the plan, providing no work has been carried out.
If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.
Want to discuss your options? Then please call our customer services team using telephone number: 0370 010 2022
Can I transfer my plan?
Our Service Plans are non-refundable; the plan stays with the car and can be transferred to a new owner.
If you are planning on selling the car and would like to transfer the plan to the new owner please email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
When does the plan expire?
Your plan will expire once you have claimed all of your services.
When can I book my first service?
The Service Plan will be activated 48 hours after purchasing online. You can contact your local retailer or book online to arrange for your Volkswagen to be serviced.
Can I book an MOT straight away after purchasing a Service Plan?
If the Service Plan you have purchased includes an MOT, please allow 24 hours before booking in with your Volkswagen Retailer. This will give us time for your plan to be fully activated in all systems.
FAQs
If you have any other queries about purchasing a Service Plan, check out our list of frequently asked questions below.
What happens if I want to sell my car?
Our Service Plans are non-refundable; however, the plan can easily be transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
What happens if I don’t use my services?
Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.
Can I buy a Service Plan as a gift?
No, the service plan must be registered for and paid by the same person. The details you enter to register for a Service Plan will be used to set up your payment option.
I live outside UK mainland and Northern Ireland, can I buy a Service Plan?
Yes, you can purchase a Service Plan if you live outside UK mainland however, before purchasing a Service Plan we recommend locating your nearest Volkswagen retailer. We do not offer Service Plans in the Channel Islands or the Isle of Man.
If you are a resident of the Channel Islands or Isle of Man Service Plans are not available to purchase online, however If you require a vehicle service please speak to your local authorised repairer for more information.
What happens after I have purchased a Volkswagen Service Plan?
Once you have successfully completed your payment, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Retailer that you have a Service Plan, from which they can take payment from us, when it gets to that stage.
What does my Service include?
A service for a petrol, diesel or hybrid engine will include draining and replacing the oil and filter. We’ll also carry out software updates if needed, and a wash and vacuum at participating Retailers.
For an electric vehicle we will inspect the battery and charging cables to ensure they are in good working order. As well as replacing your pollen filter and topping up your brake fluid.
During inspection if we find that something needs to be replaced, this is highlighted to you, but is not included.
Volkswagen will keep digital records of all services carried out, for peace of mind too.
Is there a Service Plan for electric models?
Of course. The type of plan available depends on the type and age of your model.
Find out what electric Service Plans are available to you by entering your electric vehicle registration number in the next stage.
Is my MOT included?
It depends on which plan you buy as we only offer MOT with some of the service plans in our range. One of which is All-in from Volkswagen*, a comprehensive servicing and maintenance plan that covers your next 2 services, 2 MOTs with up to 2 years’ Warranty and 2 years’ Roadside Assistance. All-in is exclusively for cars aged between 3 and 6 years old. Click buy now and enter your registration to learn more about what’s included and excluded in the next stage.
What is the difference between a new car Service Plan and used car Service Plan?
New and used cars have a slightly different set of service requirements based around age and mileage. So we have simplified our offer by creating one fixed cost plan for new cars and one for used.
Find out more about what is included and excluded in the next stage, after entering your registration details and mileage.
What are the benefits of All-in?
- Peace of mind in the event of a breakdown or unexpected failure.
- Prices are fixed at today’s rates, protecting you from inflation.
- Up to 2 years’ warranty for mechnical failures, for added reassurance.
- Manage your finances better by avoiding unexpected repair costs with manageable monthly payments.
- It's all in one place, no need to shop around for these services, making life easier.
- Feel confident and safe on the road knowing MOTs are performed by our expert technicians.
When can I claim a tyre replacement?
You can claim tyres:
- Due to fair wear and tear or damage
- During an Inspection Service or a standalone visit
- One at a time or both together
Are there any exclusions when replacing the two tyres in the Plus Plan for electric models?
Yes. The following are not covered:
- Wheel alignment or geometry checks
- More than two tyre replacements
- Emergency roadside tyre replacement
- Mobile fitment, unless offered by your Authorised Repairer
Are tyres always replaced in pairs?
Only if they’re on the same axle and have more than 2mm tread difference.
What is the Battery State of Health Check?
It’s a 30-minute diagnostic offered alongside your inspection service that evaluates your electric vehicle battery’s overall health and capacity.
What does the Battery State of Health Check measure?
It provides a clear reading of your battery’s total capacity and confirms whether it’s above or below 70% of its original health.
What happens if my battery is above 70%?
You’ll receive a certificate confirming your battery is in good health-offering reassurance about its performance.
What if my battery is below 70%?
A second, more detailed diagnostic will be performed (at no extra cost). If a fault is confirmed, your retailer will start a warranty process for any necessary support.
Terms and Conditions
^Pay monthly option for vehicles under 200,000 miles.
*Valid for vehicles under 100,000 miles at activation. Excludes electric vehicles and vehicles with an existing Service Plan. Vehicles that have been out of a warranty (that has been provided by Volkswagen UK or Volkswagen Financial Services) for more than 30 days will have a no-claim period of 30 days at the start of their policy. The All-in Warranty is funded by Volkswagen Group and does not cover any vehicle already covered under any other guarantee, insurance, warranty and/or gesture of goodwill.
All servicing must be carried out in line with the requirements of the service schedule at a Volkswagen UK Authorised Repairer. Additional work, including wear and tear, is excluded. Service Plan validity is dependent on required payments received.
Volkswagen Financial Services.