Already have a Service Plan?

You can change your direct debit payment date by calling our Customer Services Team on 0370 010 2022. You can change your payment date once a year and up to maximum of 21 days from the original start date of the direct debit.

You can cancel your Service Plan within 14 days of purchasing the plan, providing no work has been carried out.

If you decide to cancel your Service Plan, please contact our cancellations team by email at: SPcancellation@vwfs.co.uk.

Want to discuss your options? Then please call our Customer Services Team using telephone number: 0370 010 2022

Our Service Plans are non-refundable; the plan stays with the car and can be transferred to a new owner.

If you are planning on selling the car and would like to transfer the plan to the new owner please email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.

Your Service Plan typically ends when you’ve used all the services included. However, each plan also has a set expiry date.

This expiry date is usually long enough to allow you to use all the services - whether your vehicle follows a flexible or fixed service schedule. To make the most of your plan, services should be used in the order they’re listed and before the expiry date.

If you're unsure about your plan’s expiry or remaining services, please contact CustomerServices@vwfs.co.uk

The Service Plan will be activated 48 hours after purchasing online. You can contact your local retailer or book online  to arrange for your Volkswagen to be serviced.

If the Service Plan you have purchased includes an MOT you can book straight away.

Our Service Plans are non-refundable; however, the plan can easily be transferred to a new owner. To do this, you can email us at CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.

Our Service Plans are non-refundable; however the plan stays with the car and the services can be utilised at any point. The plan will close once all the services have been claimed. The plan can also be transferred to a new owner. If you decide to sell the vehicle and would like to transfer the plan to the new owner, simply email us on CustomerServices@vwfs.co.uk with the new owner’s name and address. Alternatively, the new owner can send us a copy of the full V5 for us to complete the transfer.

Once you have successfully completed your payment, we will send you a confirmation by email. This will include your agreement number, and details of the plan you have purchased. You can then book in for a service when it is due, advising the Retailer that you have a Service Plan, from which they can take payment from us, when it gets to that stage.

A service for a petrol, diesel or hybrid engine will include draining and replacing the oil and filter. We’ll check for software updates if needed, and a wash and vacuum at participating Retailers.

For a fully electric vehicle we will inspect the battery and charging cables to ensure they are in good working order. As well as replacing your Pollen filter and changing your Brake fluid.

During inspection if we find that something needs to be replaced, this is highlighted to you, but is not included.

Volkswagen will keep digital records of all services carried out, for peace of mind too. 

You can't add MOTs separately, however, some of our plans come with MOTs depending on the age of the vehicle.

Click Get a price and enter your registration number to find out if plans with MOTs included, are available for your vehicle.

You can claim tyres anytime during your agreement:

• Due to fair wear and tear or damage
• During an Inspection Service or a standalone visit
• One at a time or both together

You can access your policy documents when you manage your account online. However, if you are a business customer - or do not have a finance plan with us and paid for your Service Plan upfront - you will not be able to log onto the portal, please click here instead to view your documents.