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End Of Agreement

What are your options? 

There are multiple different end of agreement options, find out which apply to your contract with the links below.  

Solutions (PCP)

What are your options at the end of your Solutions Personal Contract Plan agreement? 

We hope you enjoyed your vehicle. If you would like another one, your Solutions plan simply enables you to part-exchange your current vehicle for a new one. You will need to settle your existing agreement and then apply for a new one with us (subject to application and acceptance).

Part-exchange – Due to Government guidance our retailers are not physically open for business right now. If you would like to part exchange your vehicle we can offer you a short term extension. If your agreement is ending within the next 3 months then please complete this PCP extension form this will allow you to remain in your current vehicle until our retailers are open again.

If you would like to keep your current vehicle, you will need to pay your final payment and option-to-purchase fee. We will collect your final payment by Direct Debit and begin to close the agreement down. 

Once your agreement has been settled we will automatically transfer ownership to you. The closing down period takes 10 days, after which time a letter will be sent to you to confirm that we no longer hold an interest in the vehicle.

Alternatively, if you wish to keep the car but want to spread the cost of the final payment we can consider arranging to refinance the final (balloon) payment for you, subject to your status and satisfactory payment history.

Should you wish to be considered for this option, you can request a quote here. We require your request to refinance at least 21 days before the end of your contract so we can provide you with quotations and submit your application for an underwriting decision in a timely manner. If you have less time until your contract is due to expire you need to speak to your retailer who will be able to talk you through your options. 

It may also be helpful to know that: 

  • Applications to refinance can only be made by our customer themselves.
  • You can put down a deposit so that the refinance balance is lower. 
  • The final (balloon) payment can be no less than £1000.00.
  • The new monthly payment cannot be less than £50.00 per month.
  • If approved, documentation can be sent via E-Signature so please ensure your email details with us are up to date.
  • The agreement should not be in arrears.
  • Your credit file will be checked as part of the application process.

If you no longer wish to keep the vehicle at the end of the agreement term, you can return it to us. You will still need to pay all the monthly rentals and the option to purchase fee. Further charges may apply if you have exceeded your agreed mileage, or if there are any refurbishment costs following inspection and collection. 

We recommend you read the BVRLA Fair Wear and Tear Guidelines, found here

Due to the current situation of restrictions from the Government, we are unable to collect your vehicle. Once the restrictions have been lifted we will be in touch to arrange the collection of your vehicle. 

In the meantime if you still require use of your vehicle you may extend while the  COVID-19 restrictions are in place you can do so here

If you do not wish to extend your contract please notify us that you would like to handback your vehicle as soon as possible by filling in this form. Select ‘End of contract vehicle handback’ in the reason for enquiry drop down menu. This will enable us to prioritise your handback request and ensure you do not get charged your final balloon payment.

Once your agreement end date has passed please follow the below important steps;

  • The vehicle must not under any circumstance be driven*
  • Keep the vehicle safe, locked, secure and where possible store the vehicle off the road and on private land
  • Please remove all personal belongings, keys and keyless entry devices
  • In the event the vehicle is stolen or damaged by fire, you must immediately notify us and the police and obtain a crime reference number
  • If your road fund license expires before your vehicle is collected please tax your vehicle as usual and we will refund the cost of a 6 month road fund license
  • Please provide a copy of the DVLA receipt for the road fund licence to EOCqueries@vwfs.co.uk

Please note, you will not be charged your monthly payment for the period between your contract end date and collection. Standard end of contract terms will still apply for damage and excess mileage once the vehicle is collected and inspected. Once the lockdown is lifted and we are able to arrange collection of the vehicle our collection agents will contact you.

*The vehicle will be uninsured and must not be driven; Under s143 of the Road Traffic Act 1988 it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force in relation to the use of the vehicle such a policy of insurance in respect of third party risks as complies with the Road Traffic Act

Whichever one you choose, please contact us within the timeframes provided above to ensure that we have adequate time to address your preferred option and avoid applying for your Final (Balloon) Payment by Direct Debit unnecessarily.

Hire Purchase

What are your options at the end of your Hire Purchase agreement? 

At the end of the agreement, once you’ve paid all payments and the option-to-purchase fee, the vehicle is yours to keep, or to use as part exchange for another vehicle. 

Please contact your local retailer who will talk you through your options: 

Volkswagen: Find your local Volkswagen retailer.

Audi: Find your local Audi Centre

SEAT: Find your local SEAT retailer

ŠKODA: Find your local ŠKODA retailer.

Volkswagen Commercial Vehicles: Find your local Van centre

Porsche: Find your nearest Porsche Centre.

Bentley: Find your nearest Bentley retailer

Lease Purchase

What are your options at the end of your Lease Purchase agreement? 

At the end of your contract you have the following options: 

1. To keep the vehicle. 

You will need to pay the final rental payment (the final proportion of your loan) and the option-to-purchase fee, the car then belongs to you.

2. To part exchange the vehicle for another vehicle. 

All payments will be required to be cleared upon a part exchange, and we recommend that you speak to a retailer about the part exchange options available to you. 

Please contact your local retailer who will talk you through your options: 

Volkswagen: Find your local Volkswagen retailer.

Audi: Find your local Audi Centre

SEAT: Find your local SEAT retailer

ŠKODA: Find your local ŠKODA retailer.

Volkswagen Commercial Vehicles: Find your local Van centre

Porsche: Find your nearest Porsche Centre.

Bentley: Find your nearest Bentley retailer

3. Refinance your final 'balloon' repayment. 

Refinance your final balloon repayment over 12-60 months, subject to the age of your vehicle. At the end of your refinance contract you will pay the option to purchase fee and take full ownership of the vehicle. You can request a refinance quote online

We require your request to refinance at least 21 days before the end of your contract so we can provide you with quotations and submit your application for an underwriting decision in a timely manner. If you have less time until your contract is due to expire you need to speak to your retailer who will be able to talk you through your options.

Contract Hire

What are your options at the end of your Contract Hire agreement? 

Our collection agents are currently not operating due to the Government guidelines to reduce the spread of COVID-19. Once the restrictions have been lifted we will be in touch to arrange collection of your vehicle.

In the meantime if you would like to extend the use of your vehicle you can do so here

If you do not wish to extend you will not be able to use your vehicle after your contract has ended. Please follow the below important steps;

  • The vehicle must not under any circumstance be driven*
  • Keep the vehicle safe, locked, secure and where possible store the vehicle off the road and on private land
  • Please remove all personal belongings, keys and keyless entry devices
  • In the event the vehicle is stolen or damaged by fire, you must immediately notify us and the police and obtain a crime reference number

Please note, you will not be charged your monthly payment for the period between your contract end date and collection. Standard end of contract terms will still apply for damage and excess mileage once the vehicle is collected and inspected.

*The vehicle will be uninsured and must not be driven; Under s143 of the Road Traffic Act 1988 it is an offence to use (or permit to be used) a motor vehicle on a road or other public place when there is not in force in relation to the use of the vehicle such a policy of insurance in respect of third party risks as complies with the Road Traffic Act

Finance Lease

What are your options at the end of your Finance Lease agreement? 

At the end of your agreement, once all rental payments have been made, you can:

1. Provide details of an independent third party to Volkswagen Financial Services. We will then sell them the vehicle for the current fair market value and you will receive 90% of the vehicle sale proceeds (minus VAT). The independent third party is usually your vehicle retailer. 

Please contact your local retailer who will talk you through your options: 

Volkswagen: Find your local Volkswagen retailer.

Audi: Find your local Audi Centre

SEAT: Find your local SEAT retailer

ŠKODA: Find your local ŠKODA retailer.

Volkswagen Commercial Vehicles: Find your local Van centre

Porsche: Find your nearest Porsche Centre.

Bentley: Find your nearest Bentley retailer

2. Or enter into an annual secondary hiring period and retain the use of the vehicle. The secondary hiring rental payment is 4% + VAT for commercial vehicles of original (VAT exclusive) invoice price, payable annually in advance and 1% plus VAT for passenger cars.

At the end of your agreement, once all rental payments (including the final rental payment) have been made, you can:

1. Provide details of an independent third party to Volkswagen Financial Services. We will then sell them the vehicle for the current fair market value (as per Full Payout) and you will receive a percentage of the vehicle sale proceeds (minus VAT). The independent third party is usually your vehicle retailer.

Please contact your local retailer who will talk you through your options: 

Volkswagen: Find your local Volkswagen retailer.

Audi: Find your local Audi Centre

SEAT: Find your local SEAT retailer

ŠKODA: Find your local ŠKODA retailer.

Volkswagen Commercial Vehicles: Find your local Van centre

Porsche: Find your nearest Porsche Centre.

Bentley: Find your nearest Bentley retailer

2. Or you can enter into a secondary hiring period and retain use of the vehicle. The secondary hiring rental payment is 4% plus VAT for commercial vehicles of original (VAT exclusive) invoice price, payable annually in advance and 1% plus VAT for passenger cars.