Contact Us

Talk to us

Sometimes we know it is just easier to talk to someone, and we are here for you if you need to.

You can e-mail us at customerservices@vwfs.co.uk or you can phone  us on one of the numbers below.

Volkswagen Financial Services (VWFS) on 0370 010 2022

Our phone lines are open Monday to Friday, 9am to 6pm and Saturday 9am to 1pm.

You'll find our other brands phone numbers below.

It would be helpful if you could have your agreement number or registration number to hand when you contact us.  

Solutions PCP, Hire Purchase, Lease Purchase & Service Plans Queries

For Solutions PCP, Hire Purchase or Lease Purchase agreements, or Service Plan queries our customer service team are available Monday to Friday, 9am to 6pm and Saturday 9am to 1pm on the numbers below:
 

Contract Hire & Finance Lease queries

For Contract Hire and Finance Lease agreement queries our customer services team are available Monday to Friday, 9am to 6pm and Saturday 9am to 1pm on the numbers below:
 
 

Please note:

Your privacy is really important to us and we are committed to protecting and respecting any personal information you share with us.  When you contact us we will ask you for certain information so that we can verify your identity, this is to ensure we keep your information secure.  We will only be able to communicate with you upon successful identity validation. It would be helpful if you could have your agreement number or registration number to hand when you call.  

If you are a non-business customer you may find it quicker to log-in and manage your account online.

If you would still prefer to speak to one of our advisors, please be aware that our peak telephone time is Monday between 9am and 2pm so during this time it may take a little longer for us to answer your call, apologies for any inconvenience caused by this.

Log-in to manage your agreement

You can stay on top of your agreement wherever and whenever you want by logging into your online account. From viewing your agreements and updating your details, to changing your payment date or even requesting a call back, all at your own convenience.

Click on the logo for your relevant brand to login or register to manage your account online:

If you have a Finance Lease or Business Contract Hire agreement unfortunately you can not currently manage your account online. Please view our commonly asked questions or contact us using the details on this page.

If you are a VWFS | Fleet customer, please visit our fleet website or contact your account manager.  

 

Finding your local retailer

For any queries about your vehicle or advice on your finance agreement we recommend getting in touch with your local retailer using the links below:

Want to make a complaint?

We always strive to do the right thing by you, however if you are unhappy with the service provided to you in relation to your finance agreement, please use the options below to get in touch. 

For our full customer concern policy, please click here.

During your agreement

All the information you need to stay on top of your agreement in one place. From updating you details and payment dates, to what to do if you get a fine or are involved in an insurance claim. 

The end of your agreement

When you are approaching the end of your agreement it is important to know what your options are. We have brought all the information you need to one place. 

Worried about your finances?

If you’re worried about your finances or experiencing difficulties we have options available to support you.