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Contact Us

We are here to help, and have a variety of ways for you to stay in control of your agreement.

To ensure everyone has access to this information, you can view an accessible version of this page here: http://covid.reciteme.com/vwfs-contact/

We know COVID-19 continues to cause disruption and anxiety to many of you. We have been working hard to make sure we are able to support you through these unprecendented times. To understand the support avaliable to you, including payment deferrals, or to get in touch with us about an issue related to COVID-19 please use the link below.

More Info

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Managing your account online

You can stay on top of your agreement wherever and whenever you want by logging into your online account. From viewing your agreements and updating your details, to changing your payment date or even requesting a call back, all at your own convenience.

Choose the link below for your relevant brand to login or register to manage your account online:

If you are a VWFS | Fleet customer, contact your account manager.

If you have a Finance Lease or Business Contract Hire agreement you can't currently manage your account online. Please use the other options on this page to get in touch.

During your agreement

All the information you need to stay on top of your agreement in one place. From updating you details and payment dates, to what to do if you get a fine or are involved in an insurance claim.

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The end of your agreement

When you are approaching the end of your agreement it is important to know what your options are. We have brought all the information you need to one place.

Finding your local retailer

In line with Government advice, retailers across the Volkwagen Group (except in Northern Ireland) are now open again for enquiries and are committed to providing high levels of customer care.

For any queries about your vehicle or advice on your finance agreement we recommend getting in touch with them using the links below:

Financial Difficulties

If you are experiencing problems in making a payment towards your agreement, please contact us via this online form. We are here to help with a variety of options.

You can also contact us on the telephone numbers below.

Independent financial advice can be obtained from your local Citizens Advice Bureau.

Free debt management advice is available from Stepchange on 0800 138 1111 or www.stepchange.org/

Talking to us

Sometimes we know it is just easier to talk to someone, and we are here for you if you need to. You can email us on customerservices@vwfs.co.uk or call us by simply choosing the right brand for you below.

Audi Financial Services 0370 010 2007

Bentley Financial Services 0370 900 3100

Porsche Financial Services 0344 871 0902

SEAT Financial Services 0370 333 4446

ŠKODA Financial Services 0370 333 4449

Volkswagen Financial Services 0370 010 2022

Volkswagen Commercial Vehicles Financial Services 0370 010 2080

Our opening hours are Monday to Friday, 9am - 6pm.

Please note - we continue to experience a significant volume of calls, so if you are a non-business customer you may find it quicker to manage your account online using the links at the top of this page.

If you would still prefer to speak to one of our advisors, please be aware that our peak telephone time is Monday between 9am and 2pm so during this time it may take a little longer for us to answer your call, apologies for any inconvenience caused by this.

Making a complaint

We always strive to do the right thing by you, however if you are unhappy with the service provided to you in relation to your finance agreement, please use the options below to get in touch.

Please click the link for our Online Complaints Form
Freephone: 0800 912 3564

For our full customer concern policy, please click here.

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