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Payment Deferrals

Applying for a payment deferral

Following the Financial Conduct Authority’s final temporary guidance on Friday 24th April, we began offering payment deferrals (also referred to as ‘payment holidays') from Monday 27th April.

To make sure we provide the best support for you at this time please carefully read the following guidelines around eligibility for payment deferrals.

You can apply for a payment deferral if you meet both of the following criteria:

1) You are experiencing temporary financial difficulty as a result of COVID-19;

2) Your finance agreement with us is as a private individual, sole trader, or partnership;

For any general questions you may have about payment deferrals we have created a specific section of FAQs further down this page.

If you are eligible for a payment deferral and would like to apply you can use the Payment Deferral request form. 

If you do not meet these eligibility criteria please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch.

E-signing your modifying agreement

Once your payment deferral has been approved we will email an invitation to you from our e-signature platform Scrive, to e-sign a modifying agreement  – this is needed to action your request for a payment deferral. You can download a complete guide on how to e-sign your agreement below, and also see the FAQs specifically related to e-signature. 

Payment deferral FAQs