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Payment Deferral Request

We are here to help

At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there. 

Important Information -  If you wish to request a payment deferral on more than one finance agreement with us, you will need to complete a separate form for each agreement. 

Please only complete this form if you meet both of the below eligibility criteria for a payment deferral:

- You are experiencing temporary financial difficulty as a result of COVID-19;

Your finance agreement with us is as a private individual, sole trader, or partnership.

We are unable to offer payment deferrals on any servicing or maintenance agreements. If you are in financial difficulty and require help with your servicing or maintenance product please contact us here.

Please ensure you complete the form with the information as it appears on your agreement - this will avoid any delays in us being able to review your request.

If you were in financial difficulty before the COVID-19 pandemic or are a corporate customer please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch.  

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Your mobile number is required so that we can send you an access code (via SMS) to authenticate your identity and enable you to digitally sign your documents.  If you are unable to provide a mobile telephone number, we will issue your documents to you by post instead.

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Your finance agreement must be live. If you are approaching the end of your finance agreement a payment deferral may not be suitable. Please complete our financial difficulties form and we will get in touch to support you with an appropriate solution that suits your needs. 

Are you a vulnerable customer?*

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Do you still want to keep the vehicle?*

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If you do not wish to keep the vehicle a payment deferral is not the right option for you. Please complete our financial difficulties form form so that we can appropriately support you based on your individual circumstances.

Are you currently in arrears?*

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Please note if you are currently in arrears we will consider your request for a payment deferral and be in touch. 

Is your financial difficulty due to COVID-19?*

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Please confirm the length of the payment deferral required:*

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Please confirm whether you are requesting a first or second payment deferral:*

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Please note that once you submit this webform we will stop your next payment from billing and if you are eligible for a payment deferral, the payment deferral period will apply for up to 3 months, depending on the option that you have selected above.  If a payment deferral is granted, your term and future payments will increase.  Further details of the options available to you, and the impacts of those options are set out in our FAQs here

Please also note:

- If a payment is due in the next 14 days we may not be able to stop the payment from billing.

- Your credit file will not be impacted while a payment deferral is in place. If you think there is an error on your credit file please request a 'notice of correction' directly from the Credit Reference Agency.

- Once you have submitted your request, we will review it carefully in line with our eligibility criteria and action the payment deferral and provide you with further details in due course. Please note that once this has been actioned, we are unable to reverse this.  

- A payment deferral may not be in all customers' best interests, if we think it isn't right for you we will be in contact to discuss alternate options.

- If you are not considered eligible, if for example you are in pre-existing financial difficulties (not as a result of COVID-19) or you are an eligible vulnerable customer, we will carefully review your agreement and be in touch with you in due course to understand your circumstances and to work with you to find a suitable solution.

- If you are still in financial difficulty after the payment deferral please get in touch with us again and we will work with you to find the best outcome for you. 

- If any of the information in this form is incorrect it may delay our processing of your request. Please double check to make sure you have entered all information correctly before submitting. 

About Us and Privacy

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.

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