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Payment Deferral Request

We are here to help

At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there. 

Important Information -  If you wish to request a payment deferral on more than one finance agreement with us, you will need to complete a separate form for each agreement. If you are granted a payment deferral, you will be required to sign a new agreement, which will modify the terms of your existing finance agreement (please see FAQs for further information). 

Please only complete this form if you meet both of the below eligibility criteria for a payment deferral:

- You are experiencing temporary financial difficulty as a result of COVID-19;

Your finance agreement with us is as a private individual, sole trader, or partnership.

If you were in financial difficulty before the COVID-19 pandemic or are a corporate customer please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch. 

We are unable to offer payment deferrals on any standalone servicing or maintenance agreements. If you are in financial difficulty and require help with your servicing or maintenance product please contact us here.

Please ensure you complete the form with the information as it appears on your agreement - this will avoid any delays in us being able to review your request.

Once you have submitted your request, we will review it carefully in line with our eligibility criteria. If we consider it appropriate, we will action the payment deferral and provide you with a modifying agreement to sign and return. Please note that once this has been actioned, we are unable to reverse this.  

A payment deferral may not be in all customers' best interests, if we think it isn't right for you we will be in contact to discuss alternate options. 

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Your mobile number is required so that we can send you an access code (via SMS) to authenticate your identity and enable you to digitally sign your documents.  If you are unable to provide a mobile telephone number, we will issue your documents to you by post instead.

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Your finance agreement must be live. If you are approaching the end of your finance agreement a payment deferral may not be suitable. Please complete our financial difficulties form and we will get in touch to support you with an appropriate solution that suits your needs. 

We are here to help. We can offer you extra support if you have additional needs, such as physical or mental health needs. Please indicate below if this is required:*

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Do you still want to keep the vehicle?*

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If you do not wish to keep the vehicle a payment deferral is not the right option for you. Please complete our financial difficulties form form so that we can appropriately support you based on your individual circumstances.

Please confirm the length of the payment deferral required:*

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Please note that if you are requesting a second payment deferral, we can only give you the number of months that would take you up to the maximum of 6 months in total.

Please confirm whether you are requesting a first or second payment deferral:*

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Are you currently in temporary payment difficulty as a result of COVID-19?*

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For example, are you in temporary financial difficulty due to furlough, a temporary reduction in household income or a temporary increase in household expenditure. If you answer no to this question, we may not consider a payment deferral to be in your best interests.

Have you suffered a permanent reduction in household income since you entered into the finance agreement?*

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For example, have you been made redundant, lost your employment, experienced a significant reduction in household income or a significant increase in household expenditure?). If you answer yes to this question, we may not consider a payment deferral to be in your best interests.

Do you consider that you will be able to make increased monthly payments at the end of the payment deferral period? *

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If you are granted a payment deferral, this will increase your regular monthly payments for the remaining term of your agreement because the payments which you have not made during the payment deferral period and the additional days’ interest will need to be repaid by spreading them across the remaining term on your agreement. If you answer no to this question, we may not consider a payment deferral to be in your best interests.

Please note that if you are eligible for a payment deferral and have provided correct information in the form, we will stop your next payment from billing.  If a payment deferral is granted and you sign and return the modifying agreement, your future payments will increase and depending on your circumstances, the term of your agreement may also be extended. 

Further details of the options available to you, and the impacts of those options are set out in our FAQs here

Please also note:

- If a payment is due in the next 14 days we may not be able to stop the payment from billing.

- Your credit file will not be impacted while a payment deferral is in place. Please note that there may be a slight delay in updating your credit file status once a payment deferral request has been made. Any pre-existing arrears will continue to report at the same level during the payment deferral period. If you still think there is an error on your credit file please request a 'notice of correction' directly from the Credit Reference Agency.

- If you are not considered eligible, if for example you are in pre-existing financial difficulties (not as a result of COVID-19) or if you are an eligible customer requiring additional support, we will carefully review your agreement and be in touch with you in due course to understand your circumstances and to work with you to find a suitable solution.

- If you are still in financial difficulty after the payment deferral please get in touch with us again and we will work with you to find the best outcome for you. 

- If any of the information in this form is incorrect it may delay our processing of your request. Please double check to make sure you have entered all information correctly before submitting. 

About Us and Privacy

Volkswagen Financial Services (UK) is collecting this personal data about you (“your information”) in order to manage your account, including responding to your enquiries and complaints.

The privacy and security of your personal information is very important to us so we want to assure you that your information will be properly managed and protected when it’s in our hands.

Further information on how your information is used, how we maintain the security of your information, your right to access information we hold on you and details of relevant third party and Volkswagen Group companies for data sharing purposes is in our Privacy Policy which is here or can be requested from DPO@vwfs.co.uk.

You can change your marketing preferences at any time by writing to or calling us. If you opt out, you may still see some generic, non-personalised advertising when you are using digital channels.

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