At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there.
Important Information - If you wish to request a payment deferral on more than one finance agreement with us, you will need to complete a separate form for each agreement. If you are granted a payment deferral, you will be required to sign a new agreement, which will modify the terms of your existing finance agreement (please see FAQs for further information).
Please note that from 1 April 2021, you are only able to apply for a further payment deferral for payments up to and including 31 July 2021 provided that your deferrals cover consecutive periods and you otherwise satisfy the eligibility criteria for a further payment deferral. This means that you are not able to receive a payment deferral after 31 March 2021 unless you are already benefitting from a payment deferral at the time that you make your request for an extension.
Please only complete this form if you meet both of the below eligibility criteria for a payment deferral:
- You are experiencing temporary financial difficulty as a result of COVID-19;
- Your finance agreement with us is as a private individual, sole trader, or partnership.
If you were in financial difficulty before the COVID-19 pandemic or are a corporate customer please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch.
We are unable to offer payment deferrals on any standalone servicing or maintenance agreements. If you are in financial difficulty and require help with your servicing or maintenance product please contact us here.
Please ensure you complete the form with the information as it appears on your agreement - this will avoid any delays in us being able to review your request.
Once you have submitted your request, we will review it carefully in line with our eligibility criteria. If we consider it appropriate, we will action the payment deferral and provide you with a modifying agreement to sign and return. Please note that once this has been actioned, we are unable to reverse this.
A payment deferral may not be in all customers' best interests, if we think it isn't right for you we will be in contact to discuss alternate options.