At Volkswagen Financial Services we work with Audi, Bentley, Lamborghini, Porsche, SEAT, ŠKODA, Volkswagen, and Volkswagen Commercial Vehicles to provide finance, servicing, insurance and mobility products to help get people on the road and keep them there.
Important Information - If you wish to request a payment deferral on more than one finance agreement with us, you will need to complete a separate form for each agreement. If you are granted a payment deferral, you will be required to sign a new agreement, which will modify the terms of your existing finance agreement (please see FAQs for further information).
Please only complete this form if you meet both of the below eligibility criteria for a payment deferral:
- You are experiencing temporary financial difficulty as a result of COVID-19;
- Your finance agreement with us is as a private individual, sole trader, or partnership.
If you were in financial difficulty before the COVID-19 pandemic or are a corporate customer please do not be concerned, we are still here to help and have other options which could be more suited. Please review our FAQ section for other options and complete the financial difficulties form and we will be in touch.
We are unable to offer payment deferrals on any standalone servicing or maintenance agreements. If you are in financial difficulty and require help with your servicing or maintenance product please contact us here.
Please ensure you complete the form with the information as it appears on your agreement - this will avoid any delays in us being able to review your request.
Once you have submitted your request, we will review it carefully in line with our eligibility criteria. If we consider it appropriate, we will action the payment deferral and provide you with a modifying agreement to sign and return. Please note that once this has been actioned, we are unable to reverse this.
A payment deferral may not be in all customers' best interests, if we think it isn't right for you we will be in contact to discuss alternate options.