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COVID-19 Information

We know that Coronavirus is causing disruption to everyone’s lives, but we want to assure you we are doing our utmost to support you as this unprecedented situation continues to evolve.

We continue to experience an exceptionally high number of queries and remain dedicated to working through these to provide the answers and support you need. We want to thank you for you patience at this time, and to help us we ask you only contact where urgent. If you have already done so you can rest assured it may take a couple of weeks but we will get back to you, so there is no need to contact us again if your situation hasn’t changed.

Our phone lines remain open for vulnerable customers and key workers, and we have developed a host of web forms to enable you to get in touch with us if you need support. All of these options can be found below, as well as some comprehensive FAQs which we are frequently updating to answer the most common queries. 

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Payment deferrals

If you have received confirmation from us that your payment deferral is under review, your monthly payments will not be collected until we contact you again with further details and confirmation of next steps.  We have received a large number of payment deferral requests so please continue to bear with us.
For all information on payment deferrals - including how to e-sign your modifying agreement when contacted - use the link below.


Online forms 

In order to help you as quickly as possible with your query the best way to provide your information to us is by completing one of the online forms below. There’s no need to submit your form more than once, we’re working hard to review all queries and will come back to you as soon as we can.


Getting in touch

If you want to talk direct to one of our team for support, our phone lines remain open for key workers and vulnerable customers. You can find the best method of contact for you on our contact us section.