Supporting our customers

Keep your vehicle; arrange a payment plan with us to keep you in your vehicle.

This payment plan will take into account how much you can afford to pay based on your circumstances, your income details and average monthly spending.  We may need to know about other debts and financial commitments to help make sure any payment plan is affordable to you.

You can request a payment plan by:

• Requesting this online if you are behind with your payments

• Completing our financial difficulties web form

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

• Emailing us at collections.mailbox@vwfs.co.uk

We can assist you in settling your agreement and provide you the amount needed to end your agreement.  You will need to settle your agreement in full if you choose this option.

You can request a settlement figure by:

• Visiting our customer portal
• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.
• Calling our automated service on (0370 010 2022) available at any time

Part exchange; you can part exchange your vehicle for another vehicle.

Your retailer may be able to help you in finding a more affordable option.  This may mean a new finance agreement which would be subject to a credit check. Please contact your retailer for more information.

Voluntary termination; you can end your agreement at any time.

You will need to pay a percentage of the total amount payable. If you voluntary terminate before the amount needed has been paid you will be asked to pay the balance.  If you have a balance to settle we can work with you to agree a payment plan.

You can request a voluntary termination by:

• Visiting our customer portal
• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

Repossession; you can also ask for us to proceed with repossession of the vehicle.

We can assist you with ending your agreement and arranging for your vehicle to be collected. Please understand that your credit file will show a default and this will remain on your file for up to 6 years and could impact your future applications to obtain credit.

You can request a repossession by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

You may wish to consider getting free independent support. There are free independent third party debt services such as MoneyHelper (see their Money Navigator Tool), StepChange and PayPlan who can discuss your current situation in confidence and help you find ways to manage your debts

We’ve included details of some independent organisations who may be able to support you at the bottom of this page.

If you decide to seek advice please let us know so that we can give you breathing space by pausing any further action whilst you work with these organisations. Your usual monthly payments will continue to fall due during any breathing space period that is applied to your agreement.

You can request breathing space by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

Keep your vehicle; arrange a payment plan with us to keep you in your vehicle until the end of your agreement.

This payment plan will take into account how much you can afford to pay based on your circumstances, your income details and average monthly spending.  We may need to know about other debts and financial commitments to help make sure any payment plan is affordable to you.

You can request a payment plan by:

• Requesting this online if you are behind with your payments
• Completing our financial difficulties web form
• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.
• Emailing us at collections.mailbox@vwfs.co.uk

Return your vehicle; you can request to end your agreement early.

We can assist you with ending your agreement and arranging for your vehicle to be collected. Please understand that your credit file will show a default and this will remain on your file for up to 6 years and could impact your future applications to obtain credit.

You can request an early termination quote by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.
• Emailing us at collections.mailbox@vwfs.co.uk

Repossession; you can also ask for us to proceed with repossession of the vehicle.

We can assist you with ending your agreement and arranging for your vehicle to be collected. Please understand that your credit file will show that your vehicle has been repossessed and this will remain on your file for up to 6 years and could impact your future applications to obtain credit.

You can request a repossession by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

You may wish to consider getting free independent support. There are free independent third party debt services such as MoneyHelper (see their Money Navigator Tool), StepChange and PayPlan who can discuss your current situation in confidence and help you find ways to manage your debts

We’ve included details of some independent organisations who may be able to support you at the bottom of this page.

If you decide to seek advice please let us know so that we can give you breathing space by pausing any further action whilst you work with these organisations. Your usual monthly payments will continue to fall due during any breathing space period that is applied to your agreement.

You can request breathing space by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

Keep your vehicle; request a payment plan with us to keep you in your vehicle.

This payment plan will take into account how much you can afford to pay based on your circumstances, your income details and average monthly spending.  We may need to know about other debts and financial commitments to help make sure any payment plan is affordable to you.

You can request a payment plan by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.
• E-mailing us at collections.mailbox@vwfs.co.uk

Selling your vehicle; sell your vehicle at any time to an unrelated third party.

We can assist you in terminating your agreement and provide you the amount needed to end your agreement.  You will need to sell your vehicle to an unrelated third party, this could be a retailer or a private buyer. We can give you guidance on this option.

You can request a termination figure by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

Part exchange; you can part exchange your vehicle for another vehicle.

Your retailer may be able to help you in finding a more affordable option. This may mean a new finance agreement which would be subject to a credit check. Please contact your retailer for more information.

Repossession; you can also ask us to proceed with repossession of the vehicle.

We can assist you with ending your agreement and arranging for your vehicle to be collected. Please understand that your credit file will show a default and this will remain on your file for up to 6 years and could impact your future applications to obtain credit.

You can request a repossession by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.

You may wish to consider getting free independent support. There are free independent third party debt services such as MoneyHelper (see their Money Navigator Tool), StepChange and PayPlan who can discuss your current situation in confidence and help you find ways to manage your debts

We’ve included details of some independent organisations who may be able to support you at the bottom of this page.

If you decide to seek advice please let us know so that we can give you breathing space by pausing any further action whilst you work with these organisations. Your usual monthly payments will continue to fall due during any breathing space period that is applied to your agreement.

You can request breathing space by:

• Calling our financial support specialists on 0800 912 3558 – our opening hours are Monday to Friday, 9am to 7pm and Saturday 9am to 1pm.