Supporting our customers

We're here to help

A lot has changed in the past few years, and with the rising cost of living impacting everyone’s finances, we appreciate that your circumstances may have changed too. If you’re worried about your finances or experiencing difficulties we have options available to support you. Please contact us and we will help you.

Solutions Personal Contract Plans (PCP), Hire Purchase and Lease Purchase

If you have a Solutions PCP, Hire Purchase or a Lease Purchase finance agreement with us and are experiencing difficulties or struggling to make your payments please see the below options we have available to support you. 

Contract Hire

If you have a Contract Hire agreement with us and are experiencing difficulties or struggling to make your payments, please see the below options we have available to support you.

Finance Lease

If you have a finance lease agreement with us and are experiencing difficulties or struggling to make your payments please see the below options we have available to support you.

Free support and independent advice 

You may wish to consider getting free independent support. There are free independent third party debt advice services such as MoneyHelper (see their Money Navigator Tool), StepChange and PayPlan who can discuss your current situation in confidence and help you find ways to manage your debts

We’ve included details of some independent organisations who may be able to support you below.

If you decide to seek advice please let us know so that we can give you breathing space by pausing any further action whilst you work with these organisations. Your usual monthly payments will continue to fall due during any breathing space period that is applied to your agreement.

If you require additional assistance contact our financial support specialists on: 0800 912 3558 (Monday-Friday 9am-6pm and Saturday 9am to 1pm).

 

Support areaOrganisation and help offeredWebsitePhone number
Financial Support

Money Advice Service provided by the Money & Pensions Service

MoneyHelper joins up money and pensions guidance. They provide in-depth guides to help improve finances, tools and calculators to help keep track and plan ahead

https://www.moneyhelper.org.uk

(See also their Money Navigator Tool)

 

National Debt line

National Debtline are a charity that provides free and independent debt advice over the phone and online. They provide guides, fact sheets, budgeting tools and sample letters to help you write to your creditors

www.nationaldebtline.co.ukFreephone Tel: 0808 808 4000

Step Change Debt Charity

Stepchange offer free, flexible debt advice that is based on a comprehensive assessment of your situation

www.stepchange.orgFreephone Tel: 0800 138 1111

Pay Plan

Pay Plan provide a friendly, bespoke and accountable free debt advice service and you can easily switch between communication channels

 

www.payplan.comFreephone Tel: 0800 280 2816

Turn2us

Turn2us are a national charity providing practical help to people who are struggling financially. They provide a benefits calculator and run a grant search to understand what you may be entitled to

www.Turn2us.org.uk0808 802 2000

Financial Conduct Authority

The FCA regulate financial services firms and financial markets in the UK

www.fca.org.uk 

Tax and Benefits help online

Government guidance on topics such as income tax, self assessments, dealing with HMRC, benefit eligibility, Tax Credits and Universal Credits

www.gov.uk 
Legal & general advice

Citizens Advice online

Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems

www.adviceguide.org.ukSearch for your local Citizens Advice contact details.

Civil Legal Advice

Civil Legal Advice (CLA) provide free and confidential advice as part of legal aid if you’re in England or Wales if your home is at risk due to debt, are homeless or at risk of being evicted

www.gov.uk/civil-legal-advice 
Housing advice

Government Advice

Provides Government guidance if your house is being repossessed by your mortgage lender

www.gov.uk/repossession 

Shelter

Shelter provides advice and support services one-to-one, personalised help with housing issues and homelessness

www.shelter.org.uk0808 800 4444

Local Authority for re-housing help online

Provides Government guidance if you are homeless or about to become homeless

www.gov.uk